Jefferson Damasceno

Inquirer
DISC Type : cd

Customer Service Manager at PepsiCo

São Paulo, São Paulo, Brazil

Overview

Jefferson Damasceno is a Customer Service Manager at PepsiCo with over 12 years of supply chain experience in the food and beverage industry. He specializes in strategic demand planning, integrating commercial and logistics data, and implementing S&OE processes.

He is a firm believer in teamwork and building strong, collaborative partnerships with clients and colleagues. His professional interactions show a focus on mutual support and a collective approach to achieving goals and improving service quality for the end consumer.

He has experience managing an "implante" model, embedding collaborative work processes directly with clients to analyze demand and prevent stockouts.

Personality Overview

ROI Conscious

Upfront

Demanding

They respond well to confident salespeople.  They care equally about the product and its potential impact. They focus on objectivity in a pitch and pay little attention to bells and whistles.

Topics They Care About

Collaborative Planning
Emphasizes building strong partnerships with clients and stakeholders to improve operational indicators and the quality of service to the final consumer.
Supply Chain Integration
Led projects focused on interlinking information between commercial, industrial, and logistics areas to enhance planning and efficiency.
Demand Forecasting
Responsible for the strategic demand plan, analyzing market trends and sales history to create accurate sales projections and guide production.

Media Appearances

Jefferson has no verified media appearances

Work History

1-2022
Customer Service Manager at PepsiCo
10-2020 - 1-2022
Coordenador de Customer Service at PepsiCo
5-2013 - 10-2020
Analista de Customer Service Sênior at PepsiCo
7-2008 - 5-2013
Analista Pleno de Customer Service at General Mills
4-2004 - 12-2007
Assistente Administrativo at Benassi São Paulo

Education

Education details unavailable from FGV - Fundação Getulio Vargas

More Information

Social Presence :

Prographics :

Exp : 21 Location : São Paulo, São Paulo, Brazil Job Level : Middle Designation : Customer Service Manager at PepsiCo
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Insights For Selling To Jefferson

During A Call Or A Meeting

DO's

  • Be crisp while making the pitch
  • Make sure that you you respond to any queries from them quickly
  • Highlight the competitive differentiation of your product

DONT's

  • Don’t expect them to change their mind quickly if they say no once
  • Avoid long winding pitches, stay objective
  • Don’t try to be an alpha salesperson, give them equal space

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jefferson is

  • Conviction in the product matters to them, followed by proof points and strong testimonials.
  • Will you ever get a clear answer from Jefferson

  • They may not be very forthcoming, but they will say no if needed.

Insights For Deal Planning

    How fast (or slow) will Jefferson move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Jefferson take some risk or not?

  • They can take risks but after weighing up the pros and cons.

You And Jefferson

Personality Compatibility


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