Jefferson Damasceno in

Jefferson Damasceno

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Customer Service Manager at PepsiCo
📍 São Paulo, São Paulo, Brazil

Jefferson Damasceno is a Customer Service Manager at PepsiCo with over 12 years of supply chain experience in the food and beverage industry. He specializes in strategic demand planning, integrating commercial and logistics data, and implementing S&OE processes.

He is a firm believer in teamwork and building strong, collaborative partnerships with clients and colleagues. His professional interactions show a focus on mutual support and a collective approach to achieving goals and improving service quality for the end consumer.

He has experience managing an "implante" model, embedding collaborative work processes directly with clients to analyze demand and prevent stockouts.

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Experience
21 Years
Current Role
Customer Service Manager
Job Level
Middle
Location
São Paulo, São Paulo, Brazil
Personality Overview

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Priorities

Topics Jefferson cares about

Collaborative Planning
Emphasizes building strong partnerships with clients and stakeholders to improve operational indicators and the quality of service to the final consumer.
Supply Chain Integration
Led projects focused on interlinking information between commercial, industrial, and logistics areas to enhance planning and efficiency.
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Career

Work history

1-2022
Customer Service Manager
PepsiCo
10-2020 - 1-2022
Coordenador de Customer Service
PepsiCo
5-2013 - 10-2020
Analista de Customer Service Sênior
PepsiCo
7-2008 - 5-2013
Analista Pleno de Customer Service
General Mills
4-2004 - 12-2007
Assistente Administrativo
Benassi São Paulo
In the press

Media appearances

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Education
Education details unavailable
FGV - Fundação Getulio Vargas
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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