Jen Kurtz

Trailblazer
DISC Type : DI

Customer Success Manager, High Touch Americas at Ashby

Greater Pittsburgh Region, United States

Overview

Jen Kurtz is a Customer Success Manager at Ashby, leveraging a unique background in both People/HR and customer-facing roles. Her career includes managing recruiting operations and enablement at Form Energy and Calendly. She holds a SHRM-CP certification and earned her Bachelors Degree from Kent State University. People who have worked with her describe her as empathetic, professional, and a fantastic partner.

Passionate about personal and professional growth, Jen enjoys advising and coaching others to help them achieve their goals. Her strengths include empathy, positivity, and a love for learning, which she applies to her interactions. She has provided career advice on topics like building a personal brand and growing professional connections, showing a dedication to enabling others success.

Jen holds a certification in "Generative AI and Workplace Transformation, " highlighting her forward-thinking approach to the intersection of technology and human resources.

Personality Overview

Charismatic

Persuasive

Achievement-Oriented

They are charming and can persuade others to support their decisions.  They will bat for you if they come to believe in you. They prefer to ensure that they are in control of the situation.

Topics They Care About

Recruiting Enablement
Previously led recruiting operations and enablement teams, focusing on optimizing technology and processes to drive efficiency for hiring leaders at Form Energy and Calendly.
Customer Success
Manages high-touch customer relationships at Ashby. Her experience includes onboarding, training, and retention, ensuring leaders achieve their goals with the product.
HR Technology
Showcases a passion for leveraging technology to solve recruiting challenges, frequently posting about Ashby's features for creating efficient, intelligent workflows and offer letters.

Media Appearances

Jen has no verified media appearances

Work History

9-2025
Customer Success Manager, High Touch Americas at Ashby
9-2024 - 9-2025
Manager, Recruiting Operations & Enablement at Form Energy
12-2022 - 9-2024
Talent Acquisition Operations & Enablement at Calendly
1-2022 - 12-2022
Talent Acquisition Specialist, Customer Success at Calendly
Customer Success Manager (Implementation, Onboarding, Training, Retention) at Calendly

Education

Bachelor's Degree from Kent State University

More Information

Social Presence :

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Exp : 4 Location : Greater Pittsburgh Region, United States Job Level : Middle Designation : Customer Success Manager, High Touch Americas at Ashby
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Insights For Selling To Jen

During A Call Or A Meeting

DO's

  • Showcase existing customers and use case-studies to grab their attention
  • Display high self-confidence and expect them to have a strong personality.
  • Ask them for a lunch or coffee once some rapport has been established

DONT's

  • Avoid unnecessary negativity or slowness
  • Don’t force involvement of other stakeholders unless it is critical
  • Do not look like someone who doesn’t know what they are talking about

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jen is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Jen

  • If they are not convinced, they will say no though in a friendly way.

Insights For Deal Planning

    How fast (or slow) will Jen move?

  • They can make decisions quickly if they develop trust in you and conviction in the product.
  • Can Jen take some risk or not?

  • If necessary, they will be ready to take risks.

You And Jen

Personality Compatibility


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