Jen Lewis

Questioner
DISC Type : c

Technology/Digital Product Owner at British Gas

Greater Cardiff Area, United Kingdom

Overview

Jen Lewis is a Technology and Digital Product Owner at Centrica, with extensive experience within the company. She has progressed from customer service leadership into technology, specializing in digital products. Her background is enhanced by certifications in Lean Competency and UI/UX Design, showcasing a focus on continuous improvement and user experience.

She is an award winner with the Centrica Innovations Lab, highlighting her contribution to innovation within the company.

Personality Overview

Systematic

Price-Sensitive

Value Seeker

They are more likely than others to negotiate on pricing and terms.  They prefer to analyze every situation thoroughly.
 They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.

Topics They Care About

Customer Experience
Her entire career at British Gas has been customer-focused, moving from front-line support and leadership to designing digital products for those same customers.
Continuous Improvement
Holds a Lean Competency certification and previously used continuous improvement methodology to analyze and boost team performance.
UI/UX Design
Certified in UI and UX Design, demonstrating a professional interest in creating effective and user-friendly digital interfaces for customers.

Media Appearances

Jen has no verified media appearances

Work History

12-2020
Technology/Digital Product Owner at British Gas
5-2020 - 11-2020
Interaction Designer at British Gas
12-2014 - 5-2020
Customer Service Team Leader at British Gas
8-2012 - 12-2014
Customer Service Expert at British Gas
2-2012 - 8-2012
Customer Service Advisor at British Gas

Education

Jen has no verified education history

More Information

Social Presence :

Prographics :

Exp : 17 Location : Greater Cardiff Area, United Kingdom Job Level : N/A Designation : Technology/Digital Product Owner at British Gas
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Insights For Selling To Jen

During A Call Or A Meeting

DO's

  • Emphasise more on facts and measurable benefits
  • Share as much information as possible regarding your product
  • Emphasize on objective proof of ROI, help them do a thorough evaluation

DONT's

  • Avoid rushing them, be polite and patient
  • Don’t try to be too friendly or informal with them
  • Don’t depend too much on anecdotal evidence, it reduces their confidence

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jen is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Jen

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Jen move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Jen take some risk or not?

  • They can take risk if they are convinced that they have analyzed the circumstances well.


You And Jen

Personality Compatibility


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