Jennifer Barnard, AAF

Supporter
DISC Type : s

Head of Customer Experience at FiftyFlowers.com

Wichita, Kansas, United States

Overview

Jennifer is a visionary floral industry executive with over 25 years of experience, currently leading product development and customer experience at FiftyFlowers.com. A graduate of Friends University and a recognized member of the American Academy of Floriculture, she previously co-owned her 147-year-old family business, Tillies Flower Shop.

Outside of work, Jennifer is passionate about building community, notably through the "Women in Flowers" book club she helps lead. She has a deep interest in personal growth and explores concepts of multi-sensory living, often drawing insights from books and her own daily interactions.

She is a fourth-generation florist, continuing the legacy of a family business that was founded in 1876.

Personality Overview

Social Proof Driven

Thoughtful In Approach

Procedural

They prefer to follow rules and procedures.  They maintain good relationships with everyone, internally and externally. They are unlikely to become strong champions as they don't prefer pushing other people.

Topics They Care About

Customer Experience
Her role is dedicated to this, and she actively studies customer interactions both inside and outside her company to gather insights.
Women's Empowerment
She actively fosters a community for professional women through her involvement with the "Women in Flowers" group and its associated book club.
Floral Industry Innovation
She blends deep industry roots from her family's historic business with modern strategies like AI and digital marketing at FiftyFlowers.

Media Appearances

Jennifer has no verified media appearances

Work History

5-2024
Head of Customer Experience at FiftyFlowers.com
5-1997 - 3-2024
Co-Owner at Tillie's Flower Shop

Education

1993 - 1997
BS from Friends University

More Information

Social Presence :

Prographics :

Exp : 28 Location : Wichita, Kansas, United States Job Level : Mid-senior Designation : Head of Customer Experience at FiftyFlowers.com
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Insights For Selling To Jennifer

During A Call Or A Meeting

DO's

  • Engage other key stakeholders on their side and leverage if they approve of your product
  • Use phrases like ‘others say that’, ‘zero risk in’, ‘seen proof of’ etc.
  • Talk about refund and cancellation policy if the need arises

DONT's

  • Avoid saying anything that sounds like a risky proposition
  • Don’t use phrases like ‘there might be’, ‘we haven’t yet’, ‘latest technology’ etc.
  • Don’t rush them to make quick decisions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jennifer is

  • Low-risk, go-ahead from other stakeholders and successful evaluation as per process matter the most to them.
  • Will you ever get a clear answer from Jennifer

  • They don’t say no very often, and can take you around in circles sometimes.

Insights For Deal Planning

    How fast (or slow) will Jennifer move?

  • They do not like to rush and can be quite slow in their decision making.

  • Can Jennifer take some risk or not?

  • They have little risk-appetite and prefer to take decisions that others support.

You And Jennifer

Personality Compatibility


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