Jenny Matti

Wildcard
DISC Type : cis

Digital Incentive - Customer Success Manger at Neptune Retail Solutions

New York, New York, United States

Overview

Jenny Matti is a Customer Success Manager at Neptune Retail Solutions, specializing in client relationships, consulting, and data analytics. With a background in finance and fintech from her time at MassMutual and Rise Alliance, she leverages her Bachelor of Arts from UCLA to drive positive business outcomes.

Jenny is keenly interested in professional growth and industry leadership, actively following insights from major firms like McKinsey & Company and professional networking platforms such as LinkedIn. Her focus is on connecting with dynamic teams and exploring new opportunities to share expertise.

Unique fact: Jenny successfully transitioned her career from the education sector, where she was a Teaching Credential Candidate, into the corporate world of consulting and customer success.

Personality Overview

Requires Proof

Curious But Skeptical

Friendly But Slow

They typically tend to be late adopters even when they seem friendly and excited about what you have to sell  They are unlikely to ever become strong champions even when the conversations are going well; you should focus on cultivating other champions They are often friendly and nice, but can sometimes suprise you with their piercing questions

Topics They Care About

Customer Success
Her current role is a Customer Success Manager at Neptune Retail Solutions, a position she recently started and is excited about.
Fintech & Finance
She lists finance and fintech as key areas in her professional headline and has prior experience as a consultant at MassMutual.
Data Analytics
Explicitly states in her introduction that she is excited about leveraging her expertise in data analytics to contribute to teams.

Media Appearances

Jenny has no verified media appearances

Work History

9-2025
Digital Incentive - Customer Success Manger at Neptune Retail Solutions
12-2024 - 8-2025
Client Relationship Manager at Rise Alliance
1-2023 - 8-2024
Customer Success & Operations Consultant at MassMutual
8-2021 - 9-2022
College & Career Readiness Specialist at Cypress High School
1-2021 - 7-2021
Teaching Credential Candidate at California State University, Long Beach

Education

Bachelor of Arts - BA from UCLA
Associate of Arts - AA from Fullerton College

More Information

Social Presence :

Prographics :

Exp : 4 Location : New York, New York, United States Job Level : N/A Designation : Digital Incentive - Customer Success Manger at Neptune Retail Solutions
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Insights For Selling To Jenny

During A Call Or A Meeting

DO's

  • Persuade objectively how your product will help them achieve their goals
  • Use phrases like ‘clear proof that’, ‘data shows’ etc.
  • Be prepared for a lot of questions, answer them objectively

DONT's

  • Avoid phrases like ‘trust me’, ‘you will just love it’ etc.
  • Do not sound overly eager, modulate your energy levels especially if you are generally enthusiastic
  • Don't ask them to move fast, let them take their time and digest all the information

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jenny is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Jenny

  • They are likely to give you a clear answer without taking you around in circles. However, if you share a good relationship, they might not be so forthcoming.

Insights For Deal Planning

    How fast (or slow) will Jenny move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Jenny take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Jenny

Personality Compatibility


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