Jens Ritter in

Jens Ritter

Inquirer · DISC type cd
CEO at Lufthansa
📍 Germany

Jens Ritter is the CEO of Lufthansa Airlines, where he leverages his extensive background as an engineer and an Airbus A320 Captain. He is spearheading a comprehensive turnaround program focused on delivering a premium product, operational excellence, and an inspiring customer experience to re-establish the airlines market leadership.

His career is defined by a profound and personal passion for aviation. He maintains his pilots license and actively flies passengers, which allows him to stay directly connected to the companys core operations, its crew, and its customers. This hands-on approach shapes his leadership style and vision.

Unique fact: As CEO, Jens Ritter is also a currently licensed Airbus A320 Captain who still regularly flies passengers on scheduled routes.

Read the full overview →
Experience
23 Years
Current Role
CEO
Job Level
Leadership
Location
Germany
Personality Overview

How Jens shows up

Hard To Convince
ROI Conscious
Demanding

They don’t always try to control the conversation but neither do they like yielding it fully. They respond well to confident salespeople. They focus on objectivity in a pitch and pay little attention to bells and whistles.

Priorities

Topics Jens cares about

Premium Customer Experience
He is leading a company-wide initiative to elevate the customer journey, emphasizing personal service and quality to differentiate the brand.
Aviation Operations
As a former COO and active pilot, he is deeply involved in operational efficiency, from managing fuel supply to integrating new, modern aircraft into the fleet.
+5 more topics Login to view topics
Career

Work history

4-2022
CEO
Lufthansa
9-2022
Captain Airbus A320 family
Lufthansa
9-2014 - 8-2022
Captain Airbus A320 family
Germanwings GmbH
4-2021 - 4-2022
Chief Operating Officer Eurowings Group / Executive Boardmember
Eurowings
4-2020 - 4-2021
Chief Operating Officer
Austrian Airlines
In the press

Media appearances

Lufthansa wird 100 – CEO Jens Ritter über Zukunft, Allegris & Premium-Pläne (LUFTRAUM Podcast). Featured in Apple Podcasts
See now
Lufthansa CEO Talks: Insight on New Cabin Product + Operational Challenges. Featured in SamChui
+10 more appearances Login to view media
Education
1995 - 2000
Dipl.-Ing.
München
2000 - 2002
ATPL
LUFTHANSA FLIGHT TRAINING, BREMEN
Social presence
in
Behavioral profile

DISC profile (public)

c

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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