Jess Lyons in

Jess Lyons

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Customer Success at Vultron
📍 San Francisco Bay Area, United States

Jess Lyons is a strategic customer success leader with over eight years of experience managing multi-million-dollar portfolios and scaling CS programs. Her expertise includes driving AI product adoption, delivering strong net revenue retention, and building operational infrastructure for B2B startups. She holds a B. A. from Colorado College and an M. A. from the University of Denver.

She built the enterprise customer success function at Remind completely from scratch.

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Experience
8 Years
Current Role
Customer Success
Location
San Francisco Bay Area, United States
Personality Overview

How Jess shows up

Communication Style
Decision Approach
Work Preference

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Priorities

Topics Jess cares about

Scaling CS Programs
She has built and scaled customer success programs from the ground up, developing everything from onboarding playbooks to customer health models.
AI Adoption Strategy
Her experience includes standardizing AI product adoption for enterprise accounts and building GPT tools to enhance customer success workflows.
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Career

Work history

8-2025
Customer Success
Vultron
1-2022 - 8-2025
Senior Customer Success Manager
Lattice
5-2021 - 1-2022
Senior Customer Success Manager
Verbit.ai
3-2018 - 5-2021
Head of Enterprise Customer Success
Remind
3-2017 - 3-2018
Higher Ed Partnerships
Kickwheel Co.
In the press

Media appearances

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Education
B.A.
Colorado College
M.A.
University of Denver
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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