Jess Lyons

Pioneer
DISC Type : ids

Customer Success at Vultron

San Francisco Bay Area, United States

Overview

Jess Lyons is a strategic customer success leader with over eight years of experience managing multi-million-dollar portfolios and scaling CS programs. Her expertise includes driving AI product adoption, delivering strong net revenue retention, and building operational infrastructure for B2B startups. She holds a B. A. from Colorado College and an M. A. from the University of Denver.



She built the enterprise customer success function at Remind completely from scratch.

Personality Overview

Driven But Considerate

Decisive But Friendly

Dynamic But Sincere

They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed  If they are convinced, they can become very strong champions for your product They have the unique ability to win both love and respect from their team (or outsiders)

Topics They Care About

Scaling CS Programs
She has built and scaled customer success programs from the ground up, developing everything from onboarding playbooks to customer health models.
AI Adoption Strategy
Her experience includes standardizing AI product adoption for enterprise accounts and building GPT tools to enhance customer success workflows.
Net Revenue Retention
She consistently highlights her success in driving strong net revenue retention, with figures over 105% at previous growth-stage startups.

Media Appearances

Jess has no verified media appearances

Work History

8-2025
Customer Success at Vultron
1-2022 - 8-2025
Senior Customer Success Manager at Lattice
5-2021 - 1-2022
Senior Customer Success Manager at Verbit.ai
3-2018 - 5-2021
Head of Enterprise Customer Success at Remind
3-2017 - 3-2018
Higher Ed Partnerships at Kickwheel Co.

Education

B.A. from Colorado College
M.A. from University of Denver

More Information

Social Presence :

Prographics :

Exp : 8 Location : San Francisco Bay Area, United States Job Level : N/A Designation : Customer Success at Vultron
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Insights For Selling To Jess

During A Call Or A Meeting

DO's

  • Keep your pitch focused on the impact but nurture the relationship too
  • Mostly stick to your standard pitch and qualifying script, but add some stories or anecdotes to it
  • Ask them for a lunch or coffee once some rapport has been established

DONT's

  • Avoid focusing only on the product or its ROI, keep building trust subtly
  • Don't lean very heavily into providing too much information, sharing whitepapers etc.
  • Don’t be very informal during the early interactions even if they are being so themselves

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jess is

  • Nothing less than a strong combination of proof of results, relationship and high levels of professionalism is effective with them.
  • Will you ever get a clear answer from Jess

  • They can say no while staying friendly, but can also be pursuaded to reconsider

Insights For Deal Planning

    How fast (or slow) will Jess move?

  • They are generally fast movers and can take quick decisions
  • Can Jess take some risk or not?

  • They have high risk-appetite but can get ahead of themselves once in a while. Observe carefully

You And Jess

Personality Compatibility


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