Jessica Arias in

Jessica Arias

Login to view DISC.
Senior Director at Sutherland
📍 San Diego, California, United States

Jessica is a Senior Director at Sutherland with over 15 years of experience in enterprise customer experience strategy and digital innovation. She specializes in leveraging AI and digital engineering to enhance customer engagement, improve operational efficiency, and drive growth for large companies, particularly in the financial services sector.

Her diverse background includes managing global accounts for SAUDI AIRLINES, giving her a unique perspective on customer relations.

Read the full overview →
Experience
12 Years
Current Role
Senior Director
Job Level
Senior
Location
San Diego, California, United States
Personality Overview

How Jessica shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

Login to view personality overview.
Priorities

Topics Jessica cares about

CX as Performance
Focuses on turning customer experience into a measurable performance engine by reducing costs, increasing NPS, and enabling scale.
Fintech Innovation
Actively follows the fintech industry, attending events like FinovateSpring and sharing insights on how companies are weathering economic changes.
+4 more topics Login to view topics
Career

Work history

10-2025
Senior Director
Sutherland
1-2024 - 8-2025
Senior Sales Account Executive
TELUS International
1-2021 - 1-2024
Senior Business Development Manager
LatentView Analytics
11-2019 - 12-2020
Director of Sales
SMSGlobal
2-2014 - 1-2020
Global Account Manager
SAUDI AIRLINES
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education

Jessica has no verified education history

Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

Login to view DISC.

Other Sutherland Employees

Explore more public profiles from related professionals.

GG
Gopal Goshike K
Resources Manager
Sutherland
 Shekhar Patwardhan
Shekhar Patwardhan
Senior Client Partner - BFS Digital Engineering Services
Sutherland
SH
Sapna Hetal
Director - GPO Solutions, Onboarding & EA Operations
Sutherland
 Lucas Flores
Lucas Flores
VP of Global HR Technology and Innovation
Sutherland

More profiles

Discover additional public profiles from our index.

AH
Alexandrea H.
Marketing Coordinator
BELFOR Franchise Group
 Hope Drogmiller
Hope Drogmiller
Marketing Coordinator
BELFOR Franchise Group
 Mandi Johnston
Mandi Johnston
Accounting Supervisor
BELFOR Franchise Group
 Noah Lovas
Noah Lovas
Brand Marketing Manager/Brand Partner
Pricklee
Unlock the full playbookSee exactly how to sell to Jessica. Free, 10 seconds.