Jessica Arias
Login to view DISC.With over 15 years of experience, Jessica Arias is a Senior Director at Sutherland Digital specializing in enterprise customer experience (CX) strategy. She focuses on transforming operations and turning CX into a performance engine by uniting digital engineering, AI, and Trust & Safety to lower costs and increase customer satisfaction.
Jessica is passionate about leveraging technology to solve complex business challenges and create seamless, personalized customer journeys. She actively follows developments in the fintech industry and has attended financial technology conferences like FinovateSpring.
She has a specific focus on transforming CX to simultaneously drive costs down while pushing Net Promoter Score (NPS) and scale up.
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