Jessica Arias

Doer
DISC Type : ds

Senior Director at Sutherland

San Diego, California, United States

Overview

Jessica is a Senior Director at Sutherland with over 15 years of experience in enterprise customer experience strategy and digital innovation. She specializes in leveraging AI and digital engineering to enhance customer engagement, improve operational efficiency, and drive growth for large companies, particularly in the financial services sector.

Her diverse background includes managing global accounts for SAUDI AIRLINES, giving her a unique perspective on customer relations.

Personality Overview

Deliberate Doer

Long-term Focused

Fast-paced

They exhibit a rare combination of being result-oriented but patient at the same time.  They are very professional in their approach and can weigh multiple perspectives together. They might take some time to make their mind up but once they do, they don't change it easily.

Topics They Care About

CX as Performance
Focuses on turning customer experience into a measurable performance engine by reducing costs, increasing NPS, and enabling scale.
Fintech Innovation
Actively follows the fintech industry, attending events like FinovateSpring and sharing insights on how companies are weathering economic changes.
Human-Centric AI
Advocates for a balanced approach to AI, believing it's powerful for efficiency but must be supplemented by human agents to ensure quality.

Media Appearances

Jessica has no verified media appearances

Work History

10-2025
Senior Director at Sutherland
1-2024 - 8-2025
Senior Sales Account Executive at TELUS International
1-2021 - 1-2024
Senior Business Development Manager at LatentView Analytics
11-2019 - 12-2020
Director of Sales at SMSGlobal
2-2014 - 1-2020
Global Account Manager at SAUDI AIRLINES

Education

Jessica has no verified education history

More Information

Social Presence :

Prographics :

Exp : 12 Location : San Diego, California, United States Job Level : Senior Designation : Senior Director at Sutherland
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Insights For Selling To Jessica

During A Call Or A Meeting

DO's

  • Focus on the results that your product produces, expect some strategic questions in return
  • Stick to your standard pitch and qualifying script, don't try to wing it
  • During followups, use phone or text if needed, they should be fine

DONT's

  • Don't take their patience for granted, avoid long-winding sermons
  • Don't get into pricing discussions early on, steer conversation towards proven results
  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jessica is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Jessica

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Jessica move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Jessica take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Jessica

Personality Compatibility


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