Jessica Minnett in

Jessica Minnett

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Head of Customer Success (APAC) at Yotpo
📍 Greater Sydney Area, Australia

Jessica is a customer success and sales leader at Yotpo, overseeing the APAC region. With a decade in tech, she specializes in building high-performing teams focused on revenue growth and customer retention. She holds a Bachelor of Science in Sociology from The University of Manchester.

Passionate about professional development, Jessica focuses on mentoring managers and growing future leaders. She has invested in her own communication skills, having completed a course in public speaking. People who have worked with her describe her as knowledgeable, passionate, supportive, and customer-centric.

As one of the first APAC hires at Yotpo, she built the entire Customer Success function from the ground up.

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Experience
11 Years
Current Role
Head of Customer Success (APAC)
Job Level
Mid-senior
Location
Greater Sydney Area, Australia
Personality Overview

How Jessica shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Jessica cares about

Leadership & Mentoring
Her profile highlights a passion for growing future leaders and mentoring managers, a theme consistently reinforced in her recommendations.
AI in Commerce
She frequently posts about the role of AI in e-commerce, including AI-driven shopper trends and Yotpo's new AI-powered tools for brands.
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Career

Work history

6-2025
Head of Customer Success (APAC)
Yotpo
2-2022 - 6-2025
APAC Manager, Customer Success and Services
Yotpo
1-2020 - 2-2022
Head of Account Management
Dext
4-2018 - 1-2020
Regional Manager, Customer Success Team
Dext
7-2017 - 4-2018
Customer Success Manager & Team Leader
Dext
In the press

Media appearances

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Education
2010 - 2013
Bachelor of Science (BSc) Sociology
The University of Manchester
Speak like a TED Talker
Ginger Public Speaking
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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