Jessica Potts in

Jessica Potts

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Vice President of Workforce Strategy and Operations at SSM Health
📍 Greater St. Louis, United States

Jessica Potts is the Vice President of Workforce Strategy and Operations at SSM Health, where she designs innovative solutions to improve patient outcomes and staff satisfaction. With over 15 years of experience and a Doctor of Nursing Practice, she leads the operational administration of flexible staffing strategies.

She is a prominent advocate for transforming healthcare staffing models, championing flexible, sustainable, and tech-enabled solutions. Her work focuses on evolving to meet caregivers needs, reducing reliance on costly travel nurses, and creating an environment where clinicians want to stay and grow.

Her strategies have resulted in over $130 million in savings for SSM Health by pioneering new workforce models like "gig nursing" and reducing dependency on agency staff.

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Experience
18 Years
Current Role
Vice President of Workforce Strategy and Operations
Job Level
Senior
Location
Greater St. Louis, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Jessica cares about

Flexible Staffing
She is a top adopter of "gig nursing," believing flexible models are essential to attract and retain the next generation of clinicians.
Workforce Innovation
Her role centers on designing and implementing new workforce solutions to optimize patient outcomes, staff satisfaction, and operational efficiency at SSM Health.
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Career

Work history

8-2025
Vice President of Workforce Strategy and Operations
SSM Health
6-2022 - 8-2025
System Senior Director, Workforce Strategy and Operations
SSM Health
9-2021 - 8-2023
System Director | Workforce Optimization
SSM Health
1-2020 - 9-2021
Director - Acute Care Services
Missouri Baptist Medical Center
10-2016 - 1-2020
Program Manager - Medical Service Line
Missouri Baptist Medical Center
In the press

Media appearances

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Education
2016 - 2019
Doctor of Nursing Practice
University of Missouri-Columbia
2012 - 2014
Master of Science (MS)
Webster University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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