Jessica Potts

Observer
DISC Type : ci

Vice President of Workforce Strategy and Operations at SSM Health

Greater St. Louis, United States

Overview

Jessica Potts is the Vice President of Workforce Strategy and Operations at SSM Health, a role where she leverages her Doctor of Nursing Practice and over 15 years of experience. She specializes in designing innovative workforce solutions to improve patient outcomes, operational efficiency, and staff satisfaction.

Jessica is a prominent advocate for the "gig nursing" model and flexible staffing solutions. Her strategies have reportedly saved SSM Health over $130 million by reducing reliance on travel nurses.

Personality Overview

Example Seeker

Curious

Assertive

They can sound friendly and charming but can quickly change gears to become inquisitive and probing.  They are likely to ask many questions and look heavily for supporting information. They are generally good communicators and can be hard to convince.

Topics They Care About

Workforce Innovation
Her entire role centers on designing, implementing, and evaluating innovative workforce solutions to optimize healthcare delivery and patient outcomes at SSM Health.
Flexible Staffing
She frequently speaks on implementing on-demand and "gig nursing" models to increase staff satisfaction, address shortages, and reduce dependency on costly agency nurses.
Healthcare Cost-Savings
She has led initiatives that generated significant savings, including a reported $130 million over 14 months, by optimizing workforce partnerships and reducing agency rates.

Media Appearances

Jessica Potts discusses gig nursing – SSM Health video. Featured in Facebook

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Inside the Change: Workforce Strategy Optimization – SSM Health video. Featured in Facebook

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Work History

8-2025
Vice President of Workforce Strategy and Operations at SSM Health
6-2022 - 8-2025
System Senior Director, Workforce Strategy and Operations at SSM Health
9-2021 - 8-2023
System Director | Workforce Optimization at SSM Health
1-2020 - 9-2021
Director - Acute Care Services at Missouri Baptist Medical Center
10-2016 - 1-2020
Program Manager - Medical Service Line at Missouri Baptist Medical Center

Education

2016 - 2019
Doctor of Nursing Practice from University of Missouri-Columbia
2012 - 2014
Master of Science (MS) from Webster University

More Information

Social Presence :

Prographics :

Exp : 18 Location : Greater St. Louis, United States Job Level : Senior Designation : Vice President of Workforce Strategy and Operations at SSM Health
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Insights For Selling To Jessica

During A Call Or A Meeting

DO's

  • Build rapport, it will come handy to handle hard questions later
  • Use phrases like ‘clear proof that’, ‘data shows’ etc.
  • Invite them for a social do but don’t rely solely on the relationship

DONT's

  • Don’t rely excessively on your relationship with them to win the deal
  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t brush off any concerns, take all questions seriously

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jessica is

  • Proven value, strong testimonials are important to them, relationships will have some weightage.
  • Will you ever get a clear answer from Jessica

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Jessica move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Jessica take some risk or not?

  • They evaluate their decisions systematically and are less likely to take risks.

You And Jessica

Personality Compatibility


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