Jessica Potts in

Jessica Potts

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Vice President of Workforce Strategy and Operations at SSM Health
📍 Greater St. Louis, United States

Jessica Potts is the Vice President of Workforce Strategy and Operations at SSM Health, a role where she leverages her Doctor of Nursing Practice and over 15 years of experience. She specializes in designing innovative workforce solutions to improve patient outcomes, operational efficiency, and staff satisfaction.

Jessica is a prominent advocate for the "gig nursing" model and flexible staffing solutions. Her strategies have reportedly saved SSM Health over $130 million by reducing reliance on travel nurses.

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Experience
18 Years
Current Role
Vice President of Workforce Strategy and Operations
Job Level
Senior
Location
Greater St. Louis, United States
Personality Overview

How Jessica shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Jessica cares about

Workforce Innovation
Her entire role centers on designing, implementing, and evaluating innovative workforce solutions to optimize healthcare delivery and patient outcomes at SSM Health.
Flexible Staffing
She frequently speaks on implementing on-demand and "gig nursing" models to increase staff satisfaction, address shortages, and reduce dependency on costly agency nurses.
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Career

Work history

8-2025
Vice President of Workforce Strategy and Operations
SSM Health
6-2022 - 8-2025
System Senior Director, Workforce Strategy and Operations
SSM Health
9-2021 - 8-2023
System Director | Workforce Optimization
SSM Health
1-2020 - 9-2021
Director - Acute Care Services
Missouri Baptist Medical Center
10-2016 - 1-2020
Program Manager - Medical Service Line
Missouri Baptist Medical Center
In the press

Media appearances

Jessica Potts discusses gig nursing – SSM Health video. Featured in Facebook
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Inside the Change: Workforce Strategy Optimization – SSM Health video. Featured in Facebook
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Education
2016 - 2019
Doctor of Nursing Practice
University of Missouri-Columbia
2012 - 2014
Master of Science (MS)
Webster University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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