Jim Jones

Pioneer
DISC Type : DSI

Retired at Retired

Greater Phoenix Area, United States

Overview

Jim Jones is a retired executive who was most recently the Head of Customer Success at RTI, a software framework company for autonomous systems. With an MBA from Benedictine University, he is an experienced leader in customer experience. Colleagues describe him as an innovative, approachable, and conscientious leader.

Having recently retired after a 38-year career, Jim is now focused on his personal passions. He is currently traveling, pursuing his interest in photography, and enjoying his life outside of the corporate world.

He is the author of the blog "Real Customer Success, " where he shares his expertise on creating premium customer experiences.

Personality Overview

Friendly But Fast

Dynamic But Sincere

Driven But Considerate

They have the unique ability to win both love and respect from their team (or outsiders)  If they are convinced, they can become very strong champions for your product They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed

Topics They Care About

Customer Success
He has built his career leading customer success and experience teams for major tech companies and is intensely focused on the voice of the customer.
AI in CX
He has shared his thoughts on balancing AI and data to enhance customer interactions while keeping the human element at the forefront of the experience.
Leadership & Mentoring
Described by others as a leader who inspires and develops his team. He also uses his network to help contacts navigate career transitions.

Media Appearances

Jim has no verified media appearances

Work History

10-2025
Retired at Retired
4-2021 - 10-2025
Head of Customer Success at RTI
2-2020 - 10-2025
Member at Gain Grow Retain
1-2020 - 10-2025
Author at Real Customer Success
6-2020 - 2-2021
Vice President of Customer Experience at Arkadin

Education

MBA from Benedictine University
B.S. - Comp Sci from DeVry University

More Information

Social Presence :

Prographics :

Exp : 5 Location : Greater Phoenix Area, United States Job Level : N/A Designation : Retired at Retired
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Insights For Selling To Jim

During A Call Or A Meeting

DO's

  • Build a trustworthy relationship while keeping the product center-stage
  • During followups, use calls or text if needed, they should be fine
  • Keep your pitch focused on the impact but nurture the relationship too

DONT's

  • Don’t hesitate from asking questions or pushing them, but take a formal approach
  • Avoid focusing only on the product or its ROI, keep building trust subtly
  • Don’t be very informal during the early interactions even if they are being so themselves

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jim is

  • Nothing less than a strong combination of proof of results, relationship and high levels of professionalism is effective with them.
  • Will you ever get a clear answer from Jim

  • They can say no while staying friendly, but can also be pursuaded to reconsider

Insights For Deal Planning

    How fast (or slow) will Jim move?

  • They are generally fast movers and can take quick decisions
  • Can Jim take some risk or not?

  • They have high risk-appetite but can get ahead of themselves once in a while. Observe carefully

You And Jim

Personality Compatibility


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