Jim Jones in

Jim Jones

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Retired at Retired
📍 Greater Phoenix Area, United States

Jim Jones is a retired executive who was most recently the Head of Customer Success at RTI, a software framework company for autonomous systems. With an MBA from Benedictine University, he is an experienced leader in customer experience. Colleagues describe him as an innovative, approachable, and conscientious leader.

Having recently retired after a 38-year career, Jim is now focused on his personal passions. He is currently traveling, pursuing his interest in photography, and enjoying his life outside of the corporate world.

He is the author of the blog "Real Customer Success, " where he shares his expertise on creating premium customer experiences.

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Experience
5 Years
Current Role
Retired
Location
Greater Phoenix Area, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Jim cares about

Customer Success
He has built his career leading customer success and experience teams for major tech companies and is intensely focused on the voice of the customer.
AI in CX
He has shared his thoughts on balancing AI and data to enhance customer interactions while keeping the human element at the forefront of the experience.
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Career

Work history

10-2025
Retired
Retired
4-2021 - 10-2025
Head of Customer Success
RTI
2-2020 - 10-2025
Member
Gain Grow Retain
1-2020 - 10-2025
Author
Real Customer Success
6-2020 - 2-2021
Vice President of Customer Experience
Arkadin
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
MBA
Benedictine University
B.S. - Comp Sci
DeVry University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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