Jimmy Fitzgerald in

Jimmy Fitzgerald

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Chief Executive Officer at Paddle
📍 United Kingdom

Jimmy Fitzgerald is the CEO of Paddle, a payment infrastructure provider for SaaS companies. With over 20 years of experience scaling tech businesses, he previously held senior roles at ServiceNow, including SVP of Customer Outcomes, where he specialized in international expansion. He holds an MBA from Helsinki School of Economics and is described by peers as a strategic, focused, and strong leader.

Interesting fact: Jimmys focus on culture is so strong that Paddle created its own book called "Paddle Compass," which serves as the companys guide to high performance.

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Current Role
Chief Executive Officer
Location
United Kingdom
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Jimmy cares about

SaaS Growth Strategy
He focuses on helping software businesses scale sustainably, moving beyond the 'growth at all costs' era by leveraging payments and billing as a strategic growth lever.
Global Market Entry
He has extensive experience leading international expansion, particularly in the Asia-Pacific and Japan region during his tenure at ServiceNow.
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Career

Work history

4-2023
Chief Executive Officer
Paddle
4-2021 - 4-2023
President and COO
Paddle
1-2019 - 2-2021
Senior Vice President, Customer Outcomes
ServiceNow
1-2018 - 12-2018
Global Vice President, Professional Services
ServiceNow
4-2013 - 12-2017
Vice President and General Manager, Asia Pacific and Japan
ServiceNow
In the press

Media appearances

Mastering international markets, from ServiceNow to Paddle – lessons from Jimmy Fitzgerald. Featured in Now We Build Podcast (Spotify)
See now
Paddle CEO Transition: Christian Owens Hands Over to Jimmy Fitzgerald. Featured in Paddle Blog
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Education
2002 - 2004
MBA
Helsinki School of Economics, Singapore (2004)
1992 - 1995
Commerce
University College Cork
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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