Jiya S.

Energizer
DISC Type : I

Contact Center Analyst at Sedgwick

Indianapolis, Indiana, United States

Overview

Jiya is an IT professional focused on technical support, with experience diagnosing a range of devices including desktops, laptops, and mobiles. A graduate of Ivy Tech Community College, they have hands-on skills in hardware installation, network configuration, and providing resolutions directly to customers.

Before entering the IT field, Jiya worked as a Merchandising Associate at Saks Fifth Avenue, where they utilized inventory management systems and RFID technology.

Personality Overview

Informal

Relationship Oriented

Believer

Unlike C or D types, they are vocal with their opinions but not so much with their questions.  They are friendly, approachable and love to make new connections. They are really good at seeing what the long-term impacts of their decisions could be.

Topics They Care About

Hardware Troubleshooting
Experienced in diagnosing a wide range of consumer electronics and installing computer hardware like PCs and dual monitors in professional settings.
Customer Support
Communicates technical diagnostics and resolutions directly to customers in both retail (Office Depot) and contact center (Sedgwick) environments.
Network Configuration
Has direct experience successfully configuring computers to connect to a company's shared network as part of previous technical roles.

Media Appearances

Jiya has no verified media appearances

Work History

8-2018
Contact Center Analyst at Sedgwick
PC Technician at Robert Half Technology
9-2017
Technical Support at Office Depot
9-2016
Technical Support Specialist at Office Depot
8-2017
Merchandising Associate at Saks Fifth Avenue

Education

2017 - 2021
Bachelor of Science - BS from Ivy Tech Community College

More Information

Social Presence :

Prographics :

Exp : 9 Location : Indianapolis, Indiana, United States Job Level : Middle Designation : Contact Center Analyst at Sedgwick
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Insights For Selling To Jiya

During A Call Or A Meeting

DO's

  • Talk anecdotally about the customer experience that your product offers
  • Share some stories about how you you have helped people in similar positions succeed
  • Speak enthusiastically with energy, maintain a clear and confident tone

DONT's

  • Avoid ifs and buts, don’t talk too much about the risks etc.
  • Don’t be excessively objective, be a storyteller
  • Don’t assume a yes just because they have not said no

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jiya is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Jiya

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Jiya move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Jiya take some risk or not?

  • They can take certain risks that are unlikely to have personal consequences.

You And Jiya

Personality Compatibility


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