Jiya S. in

Jiya S.

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Contact Center Analyst at Sedgwick
📍 Indianapolis, Indiana, United States

Jiya is an IT professional focused on technical support, with experience diagnosing a range of devices including desktops, laptops, and mobiles. A graduate of Ivy Tech Community College, they have hands-on skills in hardware installation, network configuration, and providing resolutions directly to customers.

Before entering the IT field, Jiya worked as a Merchandising Associate at Saks Fifth Avenue, where they utilized inventory management systems and RFID technology.

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Experience
9 Years
Current Role
Contact Center Analyst
Job Level
Middle
Location
Indianapolis, Indiana, United States
Personality Overview

How Jiya shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Jiya cares about

Hardware Troubleshooting
Experienced in diagnosing a wide range of consumer electronics and installing computer hardware like PCs and dual monitors in professional settings.
Customer Support
Communicates technical diagnostics and resolutions directly to customers in both retail (Office Depot) and contact center (Sedgwick) environments.
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Career

Work history

8-2018
Contact Center Analyst
Sedgwick
PC Technician
Robert Half Technology
9-2017
Technical Support
Office Depot
9-2016
Technical Support Specialist
Office Depot
8-2017
Merchandising Associate
Saks Fifth Avenue
In the press

Media appearances

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Education
2017 - 2021
Bachelor of Science - BS
Ivy Tech Community College
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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