Jo Eighteen (MBA, CCXP)
Login to view DISC.Jo is a customer experience leader with over 25 years of expertise in the waste, automotive, and finance sectors. A certified Lean Six Sigma Black Belt and CCXP, she drives business change and customer retention at Biffa. She holds an MBA from Strathclyde Graduate Business School and is described as collaborative and innovative.
Beyond her professional focus, Jo is a passionate advocate for employee development and wellbeing. She is an active member of Biffas menopause champions network, demonstrating a commitment to creating a supportive and inclusive workplace environment for her colleagues.
She is serving as a judge for the prestigious UK Excellence Awards in 2026.
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Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.
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DISC profile (public)
DISC behavioral profile
Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.
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