Kate Birtles

Judge
DISC Type : Dc

Leadership Fellow at Society of Leadership Fellows

Hitchin, England, United Kingdom

Overview

Kate is the Customer Service Director at Biffa and a Leadership Fellow at St Georges House, Windsor Castle. She is a creative problem-solver with a diverse background and a focus on improving customer experiences. Colleagues describe her as inspirational, professional, and honest, and she holds a STAR® Manager Practitioner certification.

Outside of her corporate roles, Kate is a former professional dancer. She actively volunteers, using her passion for dance to provide support to both children and adults in the community, demonstrating a strong commitment to giving back through her artistic talents.

Unique fact: She is an ex-professional dancer who now uses dance as a tool for volunteer work.

Personality Overview

Generally Skeptic

Demanding

Fast But Wary

They like to act fast and expect others to do the same.  They respond better to strong and respectful interactions. They are not focused on building rapport and relationships.

Topics They Care About

Customer Experience
A leader in the customer service profession, she has developed and implemented CX strategies for major organizations across the UK and Europe.
Sustainability & ESG
Actively promotes her company's environmental initiatives, including recycling programs, community clean-ups, and sustainability awards.
Leadership & Mentoring
Serves as a Leadership Fellow at St George's House and mentors future leaders, with a focus on an inclusive, trust-based leadership style.

Media Appearances

Kate has no verified media appearances

Work History

5-2018
Leadership Fellow at Society of Leadership Fellows
6-2020
Customer Services Director at Biffa
7-2019 - 5-2020
Director Of Customer Service at BMI Group (Roofing & Waterproofing)
2-2017 - 4-2019
Director of Customer Experience at Certsure LLP
8-2013 - 2-2017
Head of Customer Experience at Certsure LLP

Education

2006 - 2007
Diploma from Kingston University
2008 - 2008
Prince 2 from APMG

More Information

Social Presence :

Prographics :

Exp : 13 Location : Hitchin, England, United Kingdom Job Level : Mid-senior Designation : Leadership Fellow at Society of Leadership Fellows
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Insights For Selling To Kate

During A Call Or A Meeting

DO's

  • Objectively showcase the impact that your product creates
  • Be respectful but crisp
  • When negotiating terms, help them build an impression that they are the ones calling the shots

DONT's

  • Avoid being a storyteller and don’t try to oversell
  • Avoid being too verbose
  • Don’t be in a rush to invite them for a social meet and greet

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kate is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Kate

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will Kate move?

  • They can take decisions very fast if you manage to convince them.
  • Can Kate take some risk or not?

  • The risks don’t matter much to them.

You And Kate

Personality Compatibility


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