Kate Birtles in

Kate Birtles

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Leadership Fellow at Society of Leadership Fellows
📍 Hitchin, England, United Kingdom

Kate is the Customer Service Director at Biffa and a Leadership Fellow at St Georges House, Windsor Castle. She is a creative problem-solver with a diverse background and a focus on improving customer experiences. Colleagues describe her as inspirational, professional, and honest, and she holds a STAR® Manager Practitioner certification.

Outside of her corporate roles, Kate is a former professional dancer. She actively volunteers, using her passion for dance to provide support to both children and adults in the community, demonstrating a strong commitment to giving back through her artistic talents.

Unique fact: She is an ex-professional dancer who now uses dance as a tool for volunteer work.

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Experience
13 Years
Current Role
Leadership Fellow
Job Level
Mid-senior
Location
Hitchin, England, United Kingdom
Personality Overview

How Kate shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Kate cares about

Customer Experience
A leader in the customer service profession, she has developed and implemented CX strategies for major organizations across the UK and Europe.
Sustainability & ESG
Actively promotes her company's environmental initiatives, including recycling programs, community clean-ups, and sustainability awards.
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Career

Work history

5-2018
Leadership Fellow
Society of Leadership Fellows
6-2020
Customer Services Director
Biffa
7-2019 - 5-2020
Director Of Customer Service
BMI Group (Roofing & Waterproofing)
2-2017 - 4-2019
Director of Customer Experience
Certsure LLP
8-2013 - 2-2017
Head of Customer Experience
Certsure LLP
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2006 - 2007
Diploma
Kingston University
2008 - 2008
Prince 2
APMG
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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