Joana Natacha Silva Pereira in

Joana Natacha Silva Pereira

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Customer Experience Manager - Cluster LATAM at Air Liquide
📍 Santiago Metropolitan Area, Chile

Joana is a Customer Experience Manager for the LATAM region at Air Liquide, with over 15 years of experience in B2B and B2C industries. An MBA graduate from Universidad Diego Portales, she is a certified Six Sigma Black Belt specializing in CX, marketing, and business transformation. Colleagues describe her as an efficient, organized, and natural leader.

Joana has a strong command of applying artificial intelligence to enhance customer experience and drive business value.

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Experience
14 Years
Current Role
Customer Experience Manager - Cluster LATAM
Job Level
Middle
Location
Santiago Metropolitan Area, Chile
Personality Overview

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Priorities

Topics Joana cares about

CX Transformation
Leads regional customer experience transformation programs for Air Liquide in Latin America, focusing on strategic alignment and commercial excellence.
Continuous Improvement
As a certified Black Belt in Lean Six Sigma, she has extensive experience implementing continuous improvement and agile methodologies in business processes.
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Career

Work history

1-2023
Customer Experience Manager - Cluster LATAM
Air Liquide
4-2020 - 1-2023
Customer Experience Project Manager
Air Liquide
7-2018 - 3-2020
Jefe Administrativa Zona Centro
Air Liquide
11-2011 - 2-2015
Finanzas - Credit & Collections
The Linde Group
11-2011 - 12-2012
Finanzas - Credit & Collections
Air Products
In the press

Media appearances

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Education
5-2023 - 1-2025
Master of Business Administration - MBA
Universidad Diego Portales
5-2025 - 6-2025
Certificate in Innovation
Florida International University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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