Joanna Else

Energizer
DISC Type : I

Head of Customer Contact at Acenda

Greater Melbourne Area, Australia

Overview

Joanna has no verified overview

Personality Overview

Believer

Informal

Full Of Energy

Unlike C or D types, they are vocal with their opinions but not so much with their questions.  They are really good at seeing what the long-term impacts of their decisions could be. They are not always early adopters but can be pursuaded by leveraging strong relationships.

Topics They Care About

Joanna has no verified topics they care about

Media Appearances

Joanna has no verified media appearances

Work History

8-2025
Head of Customer Contact at Acenda
6-2019
Head of Customer Contact at MLC Life Insurance
5-2017 - 6-2019
Manager Customer Care at MLC Life Insurance
11-2014 - 5-2017
Team Lead, Bancassurance and Direct Claims at MLC Life Insurance
9-2011 - 11-2014
Rehabilitation Consultant at MLC Limited

Education

2001 - 2004
Bachelor of Applied Science (B.A.Sc.) from La Trobe University

More Information

Social Presence :

Prographics :

Exp : 21 Location : Greater Melbourne Area, Australia Job Level : Mid-senior Designation : Head of Customer Contact at Acenda
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Insights For Selling To Joanna

During A Call Or A Meeting

DO's

  • Do some small talk, ask them how things are going on their side
  • Use adjectives like ‘amazing’, ‘coolest’, ‘unbelievable’ etc.
  • Share some stories about how you you have helped people in similar positions succeed

DONT's

  • Don’t assume a yes just because they have not said no
  • Avoid ifs and buts, don’t talk too much about the risks etc.
  • Don’t be too formal, focus on building comfort and trust

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Joanna is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Joanna

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Joanna move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Joanna take some risk or not?

  • They can accept limited risks, ones that they think will not impact them personally.

You And Joanna

Personality Compatibility


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