Joanna Else in

Joanna Else

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Head of Customer Contact at Acenda
📍 Greater Melbourne Area, Australia

Professional overview including current role context, leadership scope, domain focus, and career trajectory to help you understand background relevance before outreach.

Key behavioral and communication insights including interaction style, decision-making tendencies, and motivation drivers to tailor messaging and personalize conversations.

Business priorities, areas of interest, and practical outreach recommendations that can improve conversion quality for this professional.

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Experience
21 Years
Current Role
Head of Customer Contact
Job Level
Mid-senior
Location
Greater Melbourne Area, Australia
Personality Overview

How Joanna shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Joanna cares about

Strategic Priorities
Topic insights and context to help personalize outreach and discovery conversations.
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Career

Work history

8-2025
Head of Customer Contact
Acenda
6-2019
Head of Customer Contact
MLC Life Insurance
5-2017 - 6-2019
Manager Customer Care
MLC Life Insurance
11-2014 - 5-2017
Team Lead, Bancassurance and Direct Claims
MLC Life Insurance
9-2011 - 11-2014
Rehabilitation Consultant
MLC Limited
In the press

Media appearances

Media appearances and press coverage highlighting public visibility and thought leadership.
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Education
2001 - 2004
Bachelor of Applied Science (B.A.Sc.)
La Trobe University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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