Joanne Giles

Examiner
DISC Type : sc

Head of New Homes and Customer Care at Anchor

Backworth, England, United Kingdom

Overview

Joanne has no verified overview

Personality Overview

Overcautious

Status Quo Seeker

Process Oriented

The only way to convince them is by showing them examples and ample proof.  They are always well-planned and adopt a systematic approach. Being observant comes to them naturally.

Topics They Care About

Joanne has no verified topics they care about

Media Appearances

Joanne has no verified media appearances

Work History

7-2024
Head of New Homes and Customer Care at Anchor
7-2023 - 7-2024
Head of Aftercare at Anchor
9-2019
Deputy Chair at Keelman Homes Ltd
1-2022 - 7-2023
Associate Customer Service Director at Countryside Partnerships
6-2021 - 1-2022
Head Of Customer Service at Vistry Partnerships

Education

2020 - 2020
Level 5 from Chartered institute of housing
2007 - 2010
Level 4 from AAT

More Information

Social Presence :

Prographics :

Exp : 7 Location : Backworth, England, United Kingdom Job Level : Mid-senior Designation : Head of New Homes and Customer Care at Anchor
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Insights For Selling To Joanne

During A Call Or A Meeting

DO's

  • Expect them to be vague in response to your questions, ask firmly and pointedly
  • Expect them to be slow and cautious, encourage them to ask more questions
  • Spend time addressing concerns around risk and change, they will have them even if they don't express them

DONT's

  • Don't use phrases like 'do not worry', 'i promise' etc.
  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't push them too hard to make fast decisions, give them time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Joanne is

  • Proof of usage by others in the industry, case studies showing ROI are likely to work the best with them.
  • Will you ever get a clear answer from Joanne

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will Joanne move?

  • They are some of the slowest movers and take their time reaching decisions.
  • Can Joanne take some risk or not?

  • They have very low acceptance of risk even if they do not say it directly.

You And Joanne

Personality Compatibility


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