Joanne H.

Inspirer
DISC Type : id

Head of Water Customer Operations at Leep Utilities

Warrington, England, United Kingdom

Overview

Joanne is a customer-focused Head of Water Customer Operations at Leep Utilities, with extensive experience leading large teams in the utilities and telecom sectors. Described by colleagues as an accomplished leader with high EQ, she excels in delivering customer excellence, driving performance, and managing change in fast-paced environments.

Outside of work, Joanne shows great appreciation for her professional network, often publicly supporting and thanking colleagues. She has a fun, personable side, revealing a passion for pop music and artists like Justin Timberlake, whose lyrics she has used to celebrate professional milestones.

She once announced a new job role with the opening lines from a Justin Timberlake song.

Personality Overview

Fast Adopter

Charming & Persuasive

Decisive

They measure a product on its merit but can be influenced by strong testimonials.  They respond well to objective pitches but also attach some value to relationships. They don’t mind taking a stand if they believe in something.

Topics They Care About

Customer Excellence
Her entire career is focused on leading customer service operations and is driven by delivering excellence for consumer, small business, and corporate customers.
Team Leadership
Experienced in managing large teams of over 120 colleagues, she focuses on inspiring, motivating, developing, and rewarding her team to achieve business goals.
Water Industry
Currently Head of Water Customer Operations, she previously worked for the regulator Ofwat and shows a professional interest in other major water utilities.

Media Appearances

Joanne has no verified media appearances

Work History

2-2025
Head of Water Customer Operations at Leep Utilities
12-2024 - 2-2025
Caseworker at Ofwat
4-2022 - 6-2024
Head of Contact Centre at SMS plc
5-2014 - 12-2021
Head Of Customer Service at Verastar
6-2008 - 12-2013
UK Consumer Debt Operations Manager at O2 (Telefónica UK)

Education

Joanne has no verified education history

More Information

Social Presence :

Prographics :

Exp : N/A Location : Warrington, England, United Kingdom Job Level : N/A Designation : Head of Water Customer Operations at Leep Utilities
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Insights For Selling To Joanne

During A Call Or A Meeting

DO's

  • Keep your pitch focused on the impact but insert some anecdotes into it
  • Focus on the big picture and the strategic value of your product
  • Refer to testimonials from well known people to highlight the value of your product

DONT's

  • Don't be unorganized, be prepared for the pitch
  • Don’t be very informal even if they are being so themselves
  • Don’t keep repeating the same information, it could make them impatient

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Joanne is

  • Confidence in the product’s value is critical, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Joanne

  • They will not hesitate to say no if they do not develop conviction.

Insights For Deal Planning

    How fast (or slow) will Joanne move?

  • If they develop confidence in your product and you, then they can make fast decisions.
  • Can Joanne take some risk or not?

  • If necessary, they have the ability to take risky decisions.

You And Joanne

Personality Compatibility


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