Joanne H. in

Joanne H.

Inspirer · DISC type id
Head of Water Customer Operations at Leep Utilities
📍 Warrington, England, United Kingdom

Joanne is a customer-focused Head of Water Customer Operations at Leep Utilities, with extensive experience leading large teams in the utilities and telecom sectors. Described by colleagues as an accomplished leader with high EQ, she excels in delivering customer excellence, driving performance, and managing change in fast-paced environments.

Outside of work, Joanne shows great appreciation for her professional network, often publicly supporting and thanking colleagues. She has a fun, personable side, revealing a passion for pop music and artists like Justin Timberlake, whose lyrics she has used to celebrate professional milestones.

She once announced a new job role with the opening lines from a Justin Timberlake song.

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Current Role
Head of Water Customer Operations
Location
Warrington, England, United Kingdom
Personality Overview

How Joanne shows up

Fast Adopter
Charming & Persuasive
Decisive

They measure a product on its merit but can be influenced by strong testimonials. They respond well to objective pitches but also attach some value to relationships. They don’t mind taking a stand if they believe in something.

Priorities

Topics Joanne cares about

Customer Excellence
Her entire career is focused on leading customer service operations and is driven by delivering excellence for consumer, small business, and corporate customers.
Team Leadership
Experienced in managing large teams of over 120 colleagues, she focuses on inspiring, motivating, developing, and rewarding her team to achieve business goals.
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Career

Work history

2-2025
Head of Water Customer Operations
Leep Utilities
12-2024 - 2-2025
Caseworker
Ofwat
4-2022 - 6-2024
Head of Contact Centre
SMS plc
5-2014 - 12-2021
Head Of Customer Service
Verastar
6-2008 - 12-2013
UK Consumer Debt Operations Manager
O2 (Telefónica UK)
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education

Joanne has no verified education history

Social presence
in
Behavioral profile

DISC profile (public)

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Influence (I)

Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.

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