Joanne Lazzari
Login to view DISC.Joanne is the Head of Collections & Vulnerability at OVO, leveraging over 15 years of experience from her tenure at E. ON. She specializes in designing effective policies and customer journeys to support those experiencing financial difficulties, ensuring excellent outcomes and regulatory compliance across business operations.
Joanne is a vocal advocate for creating supportive workplace environments, questioning in public forums why showing emotion is still considered newsworthy. She is also passionate about creating a positive social impact through corporate and charitable partnerships, celebrating the successful outcomes they deliver for customers.
She is particularly proud of the partnership with Kidney Care UK, which has delivered fantastic outcomes for customers.
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