Joanne Lazzari

Evaluator
DISC Type : csd

Head of Collections & Vulnerability at OVO

Nottingham, England, United Kingdom

Overview

Joanne is the Head of Collections & Vulnerability at OVO, leveraging over 15 years of experience from her tenure at E. ON. She specializes in designing effective policies and customer journeys to support those experiencing financial difficulties, ensuring excellent outcomes and regulatory compliance across business operations.

Joanne is a vocal advocate for creating supportive workplace environments, questioning in public forums why showing emotion is still considered newsworthy. She is also passionate about creating a positive social impact through corporate and charitable partnerships, celebrating the successful outcomes they deliver for customers.

She is particularly proud of the partnership with Kidney Care UK, which has delivered fantastic outcomes for customers.

Personality Overview

Quality Focused

Hard To Convince

Thorough Evaluator

They are not very likely to become strong advocates of your product or service  They focus on the results, but can still be quite procedural and analytical about how to get there They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical

Topics They Care About

Customer Vulnerability
Her entire career focus is on designing policies and journeys to improve outcomes for customers in financially vulnerable situations.
Debt & Collections
A core specialty, she has extensive experience in collections strategy, debt management, and arrears operations from roles at OVO, E. ON, and Barclaycard.
Stakeholder Engagement
Demonstrates a commitment to building strong partnerships, highlighted by her pride in the successful collaboration with Kidney Care UK.

Media Appearances

Joanne has no verified media appearances

Work History

9-2025
Head of Collections & Vulnerability at OVO
9-2023 - 6-2025
Head of Affordability & Vulnerability at E.ON Next
8-2022 - 9-2023
Affordabilty & Vulnerability Partnerships Manager at E.ON Next
6-2010 - 9-2023
Debt Resolution Manager at E.ON UK
12-2009 - 6-2010
Head of Arrears Operations at Barclaycard Secured Lending

Education

Joanne has no verified education history

More Information

Social Presence :

Prographics :

Exp : 30 Location : Nottingham, England, United Kingdom Job Level : Mid-senior Designation : Head of Collections & Vulnerability at OVO
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Insights For Selling To Joanne

During A Call Or A Meeting

DO's

  • Showcase how you can impact results but also make sure that you share detailed information too
  • Be prepared for comments or questions that are critical of your product or your claims
  • Keep a professional, business-like approach; especially if you tend to get informal quickly

DONT's

  • Avoid too much small talk, just a few formal pleasantries should be fine
  • Don’t focus on relationship, focus purely on the merit of your product
  • Don’t nudge them to do something by using the logic that others have done the same

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Joanne is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Joanne

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Joanne move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Joanne take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Joanne

Personality Compatibility


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