Joaquin Del Toro is a customer experience leader at Scotiabank, with a background in fraud prevention and quality control. He has progressed through several roles within the bank, from specialist to his current service manager position. He holds a Licentiate degree from Universidad Latinoamericana, S. C.
He has a demonstrated interest in education, having previously worked as a university lecturer for new students at Universidad Tecnológica de México.
He was recognized with Scotiabanks "Best of the best 2024" award for his contributions to keeping the bank secure.
Joaquin Del Toro
Service manager / líder experiencia al cliente at Scotiabank
Atizapán de Zaragoza, México, Mexico
Overview
Topics They Care About
Customer Experience
His current role is focused on leading customer experience and service management at Scotiabank, a key area of his expertise.
Fraud Prevention
He has a background as a fraud specialist and recently won a company award for his work in 'keeping the bank safe'.
Higher Education
Previously worked as a university lecturer for new students, indicating a passion for academia and student development.
Media Appearances
Joaquin has no verified media appearances
Work History
3-2025
Service manager / líder experiencia al cliente at Scotiabank
1-2024 - 3-2025
Consultant/resolution expert at Scotiabank
10-2020 - 4-2024
Fraud AH, CRU, D2D, Revolving credit and loans specialist at Scotiabank
11-2019 - 12-2019
Analista de control de calidad at Universidad Tecnológica de México
1-2019 - 11-2019
Docente catedrático at Universidad Tecnológica de México
Education
2013 - 2017
Licentiate degree from Universidad Latinoamericana, S.C.
More Information
Social Presence :
Prographics :
Exp : 6
Location : Atizapán de Zaragoza, México, Mexico
Job Level : Middle
Designation : Service manager / líder experiencia al cliente at Scotiabank
