Joe Goddard

Questioner
DISC Type : c

Chief Experience & Commercial Officer at One New Zealand

Auckland, Auckland, New Zealand

Overview

Joe Goddard is the Chief Experience & Commercial Officer at One New Zealand, overseeing brand, marketing, and customer experience. A University of Canterbury graduate, he has over 17 years of telecommunications experience, notably leading the rebrand from Vodafone and launching a world-first satellite-to-mobile service with SpaceX.

Originally from Blenheim on the South Island, Joe is a massive fan of the One NZ Warriors rugby league team. He balances his highly connected professional life with personal wellness, using apps like Headspace for daily meditation and listening to a single, eclectic playlist on Spotify.

He spearheaded the worlds first nationwide launch of a satellite-to-mobile service, connecting parts of New Zealand that previously had no coverage.

Personality Overview

Cautious & Analytical

Not Easily Convinced

Value Seeker

While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.  They are more likely than others to negotiate on pricing and terms. They prefer to fully evaluate every situation.

Topics They Care About

Satellite Connectivity
He is leading One New Zealand's world-first nationwide satellite-to-mobile service launch in partnership with SpaceX, frequently speaking about its benefits for remote connectivity and safety.
Customer Experience
His role is centered on being a "customer champion. " He is slated to speak at an event on leveraging AI to create exceptional and hyper-personalized customer experiences.
Strategic Partnerships
He has been instrumental in the major partnership with SpaceX for satellite services and has worked with companies like Meta to enable apps such as WhatsApp over the network.

Media Appearances

Joe has no verified media appearances

Work History

4-2023
Chief Experience & Commercial Officer at One New Zealand
7-2021 - 3-2023
Chief Experience & Commercial Officer at Vodafone New Zealand
7-2019 - 7-2021
General Manager of Customer at Spark New Zealand
7-2018 - 7-2019
General Manager, Consumer Segment at Spark New Zealand
7-2015 - 6-2018
GM of Finance, Spark Home, Mobile & Business at Spark New Zealand

Education

2001 - 2003
Education details unavailable from The Chartered Institute of Management Accountants
1994 - 1997
Bachelor of Commerce - BCom from University of Canterbury

More Information

Social Presence :

Prographics :

Exp : 22 Location : Auckland, Auckland, New Zealand Job Level : Leadership Designation : Chief Experience & Commercial Officer at One New Zealand
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Insights For Selling To Joe

During A Call Or A Meeting

DO's

  • Tell them that you will come back if you don’t have a good answer for a question
  • If you have a lower priced product compared to the competition, call out the same
  • Back up any claims with data and numbers

DONT's

  • Don’t overhype the product/pitch, keep it measured
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Don’t depend too much on anecdotal evidence, it reduces their confidence

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Joe is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Joe

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Joe move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Joe take some risk or not?

  • If they believe that they have analyzed the situation well, they can take a little risk.

You And Joe

Personality Compatibility


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