Joe Marshall

Sharpshooter
DISC Type : CD

Client Success Manager at Commerce Decisions

Greater Oxford Area, United Kingdom

Overview

Joe Marshall is a Client Success Manager at Commerce Decisions, focusing on delivering optimal outcomes for strategic sourcing projects. With a background in Internet Computing from the University of the West of England, he has progressed through support and training roles within the company and is a certified AWARD Expert.

He is proud to have earned his TAP Certificate in training delivery, which he is eager to put into practice to help clients and colleagues.

Personality Overview

ROI Driven

Rigorous & Demanding

Fast But Analytical

They respond well to strong and respectful communication.  They like to move fast and expect the same from others. They prefer to be the ones controlling the conversation or defining the terms.

Topics They Care About

Client Success
His entire role is focused on ensuring clients achieve the best possible outcomes when using his company's strategic sourcing solutions.
Corporate Training
As a former Technical Training Manager and recent recipient of a training delivery certificate, he is passionate about developing and delivering effective training.
Procurement Evaluation
His certifications in 'Principles of Tender Evaluation' and as an 'AWARD Expert' show a deep interest in best practices for procurement.

Media Appearances

Advice Line: How To Turn LinkedIn Success Into Client Growth (featuring Joe Marshall, Client Success Manager at Commerce Decisions). Featured in Spotify

See Now

Work History

4-2020
Client Success Manager at Commerce Decisions
10-2018 - 3-2020
Technical Training Manager at Commerce Decisions
2-2015 - 9-2018
Application Support Consultant at Commerce Decisions
7-2012 - 2-2015
Project Coordinator at Unified Solutions Ltd.
8-2011 - 6-2012
Support and Maintenance Coordinator at HeathWallace

Education

2007 - 2011
BSc (Hons) Internet Computing from University of the West of England

More Information

Social Presence :

Prographics :

Exp : 15 Location : Greater Oxford Area, United Kingdom Job Level : Middle Designation : Client Success Manager at Commerce Decisions
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Insights For Selling To Joe

During A Call Or A Meeting

DO's

  • Refer to testimonials from well-known industry leaders
  • Speak about competitive differentiation that your product offers
  • Help them weigh the risks by sharing objective proof points without becoming too analytical

DONT's

  • Do not back off when challenged, respond with a confident, objective answer instead
  • Do not hesitate from asking counter questions, just avoid challenging their authority
  • Do not spend too much time focusing on product tech or features

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Joe is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Joe

  • If they decide not to go ahead, they will say no without hesitation.

Insights For Deal Planning

    How fast (or slow) will Joe move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Joe take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Joe

Personality Compatibility


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