Joel Johnson, MBA in

Joel Johnson, MBA

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Vice President, Customer Engagement & Experience at The College Board
📍 United States

Joel Johnson is the Vice President of Customer Engagement & Experience at The College Board, bringing a wealth of leadership from roles at Dyson, Wayfair, and T-Mobile. He focuses on creating exceptional customer and employee experiences, holding an MBA and a certification as a Call Center Manager. Colleagues describe him as charismatic, visionary, and a dynamic leader.

Outside of his executive roles, Joel maintains a strong connection to his alma mater, the University of Oregon, where he earned his Bachelor of Science. His professional interests often revolve around innovative problem-solving and cross-functional collaboration, reflecting a continuous drive for learning and improvement in all aspects of his life.

He is passionate about mentorship and has a track record of pushing his team members to grow and develop their skills beyond their current roles.

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Experience
24 Years
Current Role
Vice President, Customer Engagement & Experience
Job Level
Senior
Location
United States
Personality Overview

How Joel shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Joel cares about

Customer Experience
His entire career, including his current VP role, is centered on delivering industry-leading customer experiences and engagement.
Leadership & Mentoring
His personal introduction and recommendations consistently highlight his passion for coaching, developing leaders, and empowering his teams to raise performance.
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Career

Work history

7-2024
Vice President, Customer Engagement & Experience
The College Board
12-2022 - 6-2024
Head of Customer Care - Americas | GM
Dyson
11-2018 - 12-2022
Regional Director - West | GM
Wayfair
4-2015 - 10-2018
SVP, Operations & Client Services
ResMan Property Management Software
12-2013 - 3-2015
Director of Client Services | SVP / GM
IHUBApp
In the press

Media appearances

Joel Johnson - Vice President, Customer Engagement & Experience at The College Board. Featured in The Org
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Education
MBA
East Texas A&M University
Bachelor of Science
University of Oregon
Bachelor of Science - BS
University of Oregon
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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