Johan Gedde
Login to view DISC.Johan Gedde is a Customer Success and CX executive with over 17 years of experience scaling SaaS companies. As the Founder of XOutcomes, he designs frameworks to enhance product adoption, retention, and revenue growth. He holds a Bachelors degree from the University of Maryland and is described by colleagues as strategic, focused, and a supportive mentor.
Johan is passionate about bridging the gap between strategy and execution in customer experience. He serves as an advisor to the University of Richmonds Customer Experience Program, where he provides expert guidance to faculty and students, acts as a mentor, and contributes to the programs effectiveness.
He has a proven track record of dramatically improving Net Promoter Scores (NPS), boosting it from 11 to 50 at one company and 52 to 78 at another.
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