Johanna Figueroa in

Johanna Figueroa

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Head of Operations Center at Ripio
📍 São Paulo, Brazil

Johanna Figueroa is the Head of Operations Center at Ripio, leveraging a background in operations coordination and a degree in Business Administration from Instituto Universitário BIOS. She has grown within the company, recently being promoted from ROC Leader to her current leadership position.

Johanna is deeply committed to her professional development, consistently completing courses to enhance her skills. Her recent focus has been on leadership, communication, teamwork, and navigating complex interpersonal dynamics in the workplace.

She recently completed four distinct leadership and communication courses in rapid succession, showing a strong dedication to self-improvement.

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Experience
12 Years
Current Role
Head of Operations Center
Job Level
Mid-senior
Location
São Paulo, Brazil
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Johanna cares about

Team Leadership
Actively develops her leadership capabilities, completing courses on teamwork fundamentals, communication, and leading high-performance teams.
Effective Communication
Focuses on refining her communication style through courses on synthesis in leadership and handling difficult conversations at work.
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Career

Work history

4-2023
Head of Operations Center
Ripio
12-2021 - 4-2023
ROC Leader
Ripio
1-2014 - 11-2021
NOC Operation Coordinator
Avaya
In the press

Media appearances

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Education
Administração de Empresas
Instituto Universitário BIOS
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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