Leandro Ramallo in

Leandro Ramallo

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Continuous Improvement Team Lead - CX at Ripio
📍 São Paulo, Brazil

Leandro is a Continuous Improvement Team Lead at Ripio, specializing in Customer Experience. With a background including roles at Mercado Libre, he is a dedicated leader focused on team growth, currently pursuing postgraduate studies in Digital Transformation and Leadership.

He values clear communication and collaborative work, always striving to motivate his team and create a positive environment. His approach is fundamentally oriented around the client experience, which he continuously works to improve for himself and his team members, both professionally and personally.

He recently earned certifications in AI and Automation, demonstrating a proactive approach to integrating new technologies into his processes.

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Experience
6 Years
Current Role
Continuous Improvement Team Lead - CX
Job Level
Middle
Location
São Paulo, Brazil
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Leandro cares about

CX Improvement
His entire career, from analyst at Mercado Libre to team lead at Ripio, has centered on improving the customer experience through various roles.
AI & Automation
He recently completed certifications in AI and automation with n8n, indicating a focus on applying these technologies to enhance productivity and customer service.
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Career

Work history

4-2025
Continuous Improvement Team Lead - CX
Ripio
2-2023 - 4-2025
Customer Experience Team Lead
Ripio
7-2022 - 2-2023
Quality & Training Global Team Lead
Ripio
5-2018 - 5-2021
CX Risk Sr Analyst
Mercado Libre
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
6-2024 - 6-2026
Pós em Transformação Digital e Liderança
Escola Conquer
9-2025 - 10-2025
IA e Automação de Agentes com n8n
Impacta Tecnologia
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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