Johanne Holm in

Johanne Holm

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Chief Customer Officer / Commercial Transformation Lead at Politiken
📍 Copenhagen, Capital Region of Denmark, Denmark

Johanne is a commercial transformation leader focused on integrating customer experience, go-to-market strategies, and P&L for complex organizations. A graduate of Copenhagen Business School and the University of West of England, colleagues describe her as enthusiastic, thorough, sharp, and analytical.

She recently completed an "Authentic Leadership" course, highlighting a commitment to developing both professionally and personally.

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Experience
16 Years
Current Role
Chief Customer Officer / Commercial Transformation Lead
Location
Copenhagen, Capital Region of Denmark, Denmark
Personality Overview

How Johanne shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Johanne cares about

Commercial Transformation
Her experience centers on leading enterprise-level commercial and digital transformations with full P&L accountability.
Data-Driven CX
Focuses on using CRM and customer insight as the foundation for growth and improved, coherent customer experiences.
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Career

Work history

7-2020 - 9-2025
Chief Customer Officer / Commercial Transformation Lead
Politiken
2-2018 - 6-2020
Head of CRM & Customer Experience
Politiken
12-2016 - 1-2018
Senior CRM Manager
Copenhagen Airports A/S
7-2015 - 11-2016
CRM Consultant
PFA Pension
12-2012 - 6-2015
CRM Campaign Manager
Codan Forsikring
In the press

Media appearances

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Education
2001 - 2003
MBA
University of West of England
1996 - 1998
HD
Copenhagen Business School
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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