Johanne Ibsen-Wolford

Commander
DISC Type : D

Manager, Customer Success Management at Voxai

Austin, Texas, United States

Overview

Johanne is a proven sales and customer success manager at Voxai, specializing in enterprise solutions for Fortune 1000 clients. With a background in technology and telecom, she excels at building strategic partner networks. She is ITIL certified and holds a Masters from The University of Texas at Austin. Colleagues describe her as a detail-oriented, high-performance leader.

Deeply committed to her community in Austin, Johanne has graduated from Leadership Austin, Texas, and America programs. She is actively involved in the arts, serving as an Honorary Lifetime Board Member and Past President for the Zach Scott Theater. Her philanthropic support extends to organizations like Goodwill and Family Eldercare.

Unique Fact: Johanne was appointed by the Texas governor to serve on the state’s Telecommunications Oversight and Policy Council from 2002-2009.

Personality Overview

Very Quick

Strong-Willed

Impact-Driven

They do not care very much about building rapport or relationships.  They like to stay in control of the negotiation or defining of the terms. They are less concerned about the product and more about its potential impact.

Topics They Care About

Customer Experience
Her current role as Manager of Customer Success at Voxai and previous positions focus on delivering high-value customer engagement and transformation solutions.
Digital Transformation
Her company, Voxai, specializes in helping organizations accelerate their digital transformation, a key theme in her professional environment.
Community Leadership
An alumnus of Leadership Austin, Leadership Texas, and Leadership America, demonstrating a long-standing commitment to civic and community engagement in Texas.

Media Appearances

Johanne has no verified media appearances

Work History

5-2024
Manager, Customer Success Management at Voxai
1-2019 - 1-2024
Public Sector Sales Manager, Government at Genesys
12-2016 - 1-2019
Channel Sales Executive--South and Midwest at Toshiba America Information Systems
4-2015 - 4-2016
National Account Manager at Avaya
7-2014 - 4-2015
Strategic National Account Manager at Black Box Network Services

Education

Master's Degree from The University of Texas at Austin
Bachelor of Science (B.S.) from University of Illinois Urbana-Champaign

More Information

Social Presence :

Prographics :

Exp : 33 Location : Austin, Texas, United States Job Level : Middle Designation : Manager, Customer Success Management at Voxai
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Insights For Selling To Johanne

During A Call Or A Meeting

DO's

  • Speak about competitive differentiation that your product offers
  • Objectively showcase the impact that your product creates
  • Refer to testimonials from well-known industry leaders

DONT's

  • Don’t take too much time in sending them information if they ask for any
  • Do not hesitate from asking counter questions, just avoid challenging their authority
  • Don't try too hard to forge relationships with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Johanne is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Johanne

  • If they decide not to go ahead, they will say no without hesitation.

Insights For Deal Planning

    How fast (or slow) will Johanne move?

  • If convinced, they can reach decisions quite fast.
  • Can Johanne take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Johanne

Personality Compatibility


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