Johanne Ibsen-Wolford in

Johanne Ibsen-Wolford

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Manager, Customer Success Management at Voxai
📍 Austin, Texas, United States

Johanne is a proven sales and customer success manager at Voxai, specializing in enterprise solutions for Fortune 1000 clients. With a background in technology and telecom, she excels at building strategic partner networks. She is ITIL certified and holds a Masters from The University of Texas at Austin. Colleagues describe her as a detail-oriented, high-performance leader.

Deeply committed to her community in Austin, Johanne has graduated from Leadership Austin, Texas, and America programs. She is actively involved in the arts, serving as an Honorary Lifetime Board Member and Past President for the Zach Scott Theater. Her philanthropic support extends to organizations like Goodwill and Family Eldercare.

Unique Fact: Johanne was appointed by the Texas governor to serve on the state’s Telecommunications Oversight and Policy Council from 2002-2009.

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Experience
33 Years
Current Role
Manager, Customer Success Management
Job Level
Middle
Location
Austin, Texas, United States
Personality Overview

How Johanne shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Johanne cares about

Customer Experience
Her current role as Manager of Customer Success at Voxai and previous positions focus on delivering high-value customer engagement and transformation solutions.
Digital Transformation
Her company, Voxai, specializes in helping organizations accelerate their digital transformation, a key theme in her professional environment.
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Career

Work history

5-2024
Manager, Customer Success Management
Voxai
1-2019 - 1-2024
Public Sector Sales Manager, Government
Genesys
12-2016 - 1-2019
Channel Sales Executive--South and Midwest
Toshiba America Information Systems
4-2015 - 4-2016
National Account Manager
Avaya
7-2014 - 4-2015
Strategic National Account Manager
Black Box Network Services
In the press

Media appearances

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Education
Master's Degree
The University of Texas at Austin
Bachelor of Science (B.S.)
University of Illinois Urbana-Champaign
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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