John Barlow

Evaluator
DISC Type : Scd

Call Center Director - Remotely Managed Locations at Extra Space Storage

Bloomington, Indiana, United States

Overview

As the Call Center Director for Remotely Managed Locations at Extra Space Storage, John leads remote teams with a focus on creating a supportive and empowering work environment. His expertise is in the self-storage industry, with a background in sales, customer service, and contact center management.

Personality Overview

Thorough Evaluator

Hard To Convince

Quality Focused

They are not very likely to become strong advocates of your product or service  They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical They focus on the results, but can still be quite procedural and analytical about how to get there

Topics They Care About

Remote Team Leadership
His current role focuses on leading a team of remote call center agents and creating an environment where they feel supported and empowered to succeed.
Self-Storage Industry
He has a dedicated career in the self-storage sector, with director-level experience at both Extra Space Storage and his previous company, Storage Express.
Corporate Culture
His posts and job description show a focus on company values and team empowerment, frequently promoting company achievements and employee milestones with the #TeamExtraSpace tag.

Media Appearances

John has no verified media appearances

Work History

8-2002
Call Center Director - Remotely Managed Locations at Extra Space Storage
8-2002 - 1-2025
Rental Operations Director at Storage Express

Education

1986 - 1987
Education details unavailable from Indiana University Bloomington
1980 - 1984
Education details unavailable from Mitchell High School

More Information

Social Presence :

Prographics :

Exp : 23 Location : Bloomington, Indiana, United States Job Level : Mid-senior Designation : Call Center Director - Remotely Managed Locations at Extra Space Storage
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Insights For Selling To John

During A Call Or A Meeting

DO's

  • Keep a professional, business-like approach; especially if you tend to get informal quickly
  • Use phrases like ‘the ROI of this’, ‘X% more’ etc.
  • Showcase your competitive superiority clearly when possible or address it at the minimum

DONT's

  • Avoid making strong statements, instead invite them to agree with you by asking them questions
  • Don’t focus on relationship, focus purely on the merit of your product
  • Avoid too much small talk, just a few formal pleasantries should be fine

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with John is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from John

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will John move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can John take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And John

Personality Compatibility


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