John Charles

Evaluator
DISC Type : cds

Looking for a cool job with cool people. at The cool ones

Austin, Texas, United States

Overview

John Charles is an experienced solutions consulting and sales engineering leader with a history at Five9, Serenov, and ShoreTel. His specialty is IP Telephony, supported by degrees from the University of Utah and Westminster University. People often describe him as highly technical, a determined problem-solver, and the best at what he does.

Originally from the Salt Lake City area, John is an alumnus of both the University of Utah and Westminster University. Based on his professional history and education in the region, he has strong roots in the local community.

His professional headline includes the moniker "The Wolf, " suggesting a confident and assertive approach to sales and leadership.

Personality Overview

Thorough Evaluator

Quality Focused

Hard To Convince

They are not very likely to become strong advocates of your product or service  They focus on the results, but can still be quite procedural and analytical about how to get there They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical

Topics They Care About

IP Telephony
This is his declared specialty and the focus of his career. Recommendations praise his deep knowledge of telecommunication systems.
Sales Engineering
His career is defined by leadership in sales engineering, managing large teams and territories for companies like ShoreTel and Serenov.
New Career Opportunities
Recent social media activity and his current job title indicate he is actively and publicly searching for his next role with a great team.

Media Appearances

John has no verified media appearances

Work History

11-2025
Looking for a cool job with cool people. at The cool ones
7-2020 - 11-2025
Solutions Consulting Manager at Five9
7-2012 - 5-2020
Global Director of Sales Engineering & Training at Serenova
1-2006 - 7-2012
Sales Engineering Manager at ShoreTel
6-2000 - 12-2005
Network Engineer at 3Com

Education

1995 - 1999
BS from University of Utah
Masters from Westminster University

More Information

Social Presence :

Prographics :

Exp : 25 Location : Austin, Texas, United States Job Level : N/A Designation : Looking for a cool job with cool people. at The cool ones
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Insights For Selling To John

During A Call Or A Meeting

DO's

  • Use phrases like ‘the ROI of this’, ‘X% more’ etc.
  • Help them weigh the risks by sharing objective proof points instead of anecdotes and examples
  • Showcase how you can impact results but also make sure that you share detailed information too

DONT's

  • Avoid making strong statements, instead invite them to agree with you by asking them questions
  • Avoid inviting them for any social interactions until you have built some rapport with them
  • Avoid too much small talk, just a few formal pleasantries should be fine

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with John is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from John

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will John move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can John take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And John

Personality Compatibility


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