John Christensen, CPCU, CLU

Energizer
DISC Type : I

Vice President Operations - P&C Claims at State Farm

Greater Bloomington, Illinois Area, United States

Overview

John Christensen serves as the Vice President of P&C Claims for Fire Field and Catastrophe at State Farm, where he leads national property claims operations. His extensive career at State Farm includes multiple director-level roles focused on vendor management, high-volume auto claims, and catastrophe response. He holds a bachelors degree from the University of Nevada-Las Vegas.

In a prior executive leadership role, John managed a large-scale operation of 4,000 employees responsible for handling 300,000 customer telephone calls per week.

Personality Overview

Imaginative

Relationship Oriented

Informal

They are not always early adopters but can be pursuaded by leveraging strong relationships.  They excel at seeing the bigger picture, and the long-term impact of their decisions. Unlike C or D types, they are vocal with their opinions but not so much with their questions.

Topics They Care About

Catastrophe Response
His career includes leading weather and catastrophe operations for 18 states, and he now oversees catastrophe losses for the entire U.S., a core part of his expertise.
Customer Recovery
He consistently emphasizes helping customers recover after losses, highlighting his teams as a "force for good" who are making a difference for policyholders and communities.
Team Empowerment
He frequently expresses public gratitude for his claims teams, showcasing their work during major events and focusing on recruiting new talent to join the organization.

Media Appearances

State Farm VP Apologizes to Homeowner While Allstate Gets Grilled at Senate Hearing. Featured in Insurance Journal

See Now

Work History

8-2023
Vice President Operations - P&C Claims at State Farm
10-2021 - 8-2023
P&C Claim Director, Business Tech - Vendor Mgmt at State Farm
2-2021 - 12-2021
P&C Claim Director - ILR & Express at State Farm
1-2018 - 2-2021
Executive Role - Leadership Development - VPO at State Farm
1-2015 - 12-2017
Claim Manager - Weather & Catastrophe at State Farm

Education

1989 - 1993
Bachelor's degree from University of Nevada-Las Vegas

More Information

Social Presence :

Prographics :

Exp : 32 Location : Greater Bloomington, Illinois Area, United States Job Level : Senior Designation : Vice President Operations - P&C Claims at State Farm
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Insights For Selling To John

During A Call Or A Meeting

DO's

  • Use adjectives like ‘amazing’, ‘coolest’, ‘unbelievable’ etc.
  • Invite them for a lunch or a drink/coffee
  • Do some small talk, ask them how things are going on their side

DONT's

  • Don’t push them to make a decision too fast, let them get comfortable first
  • Don’t be excessively objective, be a storyteller
  • Avoid ifs and buts, don’t talk too much about the risks etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with John is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from John

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will John move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can John take some risk or not?

  • They can accept limited risks, ones that they think will not impact them personally.

You And John

Personality Compatibility


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