John Desmond in

John Desmond

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Head of Investment Operations Outsourcing - Service & Delivery - North America at Northern Trust
📍 Greater Chicago Area, United States

John Desmond is the Head of Investment Operations Outsourcing for North America at Northern Trust, with over 25 years of experience in financial services. A graduate of UMass Boston and Bentley University, he has a strong background as a COO and technology leader, specializing in building scalable service organizations and improving operational models.

He spent 3. 5 years on an international assignment for a global money management firm.

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Experience
38 Years
Current Role
Head of Investment Operations Outsourcing - Service & Delivery - North America
Job Level
Mid-senior
Location
Greater Chicago Area, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics John cares about

Investment Ops Outsourcing
He leads the North American group at Northern Trust that provides outsourced middle office services to global investment management firms, a key focus of his recent career.
Client-Centric Servicing
In a recent interview, he emphasized changing team mindsets to focus on the client's experience and leveraging technology to build stronger client relationships and satisfaction.
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Career

Work history

3-2014
Head of Investment Operations Outsourcing - Service & Delivery - North America
Northern Trust
6-2013 - 3-2014
Chief Operating Officer (COO), CIO, Director of Operations and/or Director of IT
Financial Services Executive
6-2007 - 6-2013
Chief Operating Officer (COO), Head of Operations and Information Technology (IT)
Harris Associates L.P.
1-2005 - 6-2007
Director, Head of Investment Operations
Nuveen Investments
7-2003 - 9-2004
Director, Investment Management Group Business Manager
Deutsche Asset Management
In the press

Media appearances

Northern Trust and Saphyre Enhance Onboarding for Investment Operations Outsourcing Clients. Featured in Business Wire
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A Look At The Future Of Client Reporting Through The Lens Of Kurtosys And Northern Trust. Featured in Kurtosys
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Education
1988 - 1994
MS
Bentley University
1982 - 1986
Bachelor of Science (BS)
UMass Boston
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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