John Desmond

Energizer
DISC Type : I

Head of Investment Operations Outsourcing - Service & Delivery - North America at Northern Trust

Greater Chicago Area, United States

Overview

John Desmond is the Head of Investment Operations Outsourcing for North America at Northern Trust, with over 25 years of experience in financial services. A graduate of UMass Boston and Bentley University, he has a strong background as a COO and technology leader, specializing in building scalable service organizations and improving operational models.

He spent 3. 5 years on an international assignment for a global money management firm.

Personality Overview

Relationship Oriented

Imaginative

Full Of Energy

They excel at seeing the bigger picture, and the long-term impact of their decisions.  They are not always early adopters but can be pursuaded by leveraging strong relationships. Unlike C or D types, they are vocal with their opinions but not so much with their questions.

Topics They Care About

Investment Ops Outsourcing
He leads the North American group at Northern Trust that provides outsourced middle office services to global investment management firms, a key focus of his recent career.
Client-Centric Servicing
In a recent interview, he emphasized changing team mindsets to focus on the client's experience and leveraging technology to build stronger client relationships and satisfaction.
Financial Services Tech
He advocates for leveraging AI and modern technology to automate processes, enhance reporting, and move beyond legacy tools like PowerPoint and Excel in client communications.

Media Appearances

Northern Trust and Saphyre Enhance Onboarding for Investment Operations Outsourcing Clients. Featured in Business Wire

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A Look At The Future Of Client Reporting Through The Lens Of Kurtosys And Northern Trust. Featured in Kurtosys

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Work History

3-2014
Head of Investment Operations Outsourcing - Service & Delivery - North America at Northern Trust
6-2013 - 3-2014
Chief Operating Officer (COO), CIO, Director of Operations and/or Director of IT at Financial Services Executive
6-2007 - 6-2013
Chief Operating Officer (COO), Head of Operations and Information Technology (IT) at Harris Associates L.P.
1-2005 - 6-2007
Director, Head of Investment Operations at Nuveen Investments
7-2003 - 9-2004
Director, Investment Management Group Business Manager at Deutsche Asset Management

Education

1988 - 1994
MS from Bentley University
1982 - 1986
Bachelor of Science (BS) from UMass Boston

More Information

Social Presence :

Prographics :

Exp : 38 Location : Greater Chicago Area, United States Job Level : Mid-senior Designation : Head of Investment Operations Outsourcing - Service & Delivery - North America at Northern Trust
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Insights For Selling To John

During A Call Or A Meeting

DO's

  • Speak enthusiastically with energy, maintain a clear and confident tone
  • Use adjectives like ‘amazing’, ‘coolest’, ‘unbelievable’ etc.
  • Do some small talk, ask them how things are going on their side

DONT's

  • Don’t be excessively objective, be a storyteller
  • Don’t push them to make a decision too fast, let them get comfortable first
  • Don’t be too formal, focus on building comfort and trust

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with John is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from John

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will John move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can John take some risk or not?

  • They can accept limited risks, ones that they think will not impact them personally.

You And John

Personality Compatibility


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