John Lauterhahn

Doer
DISC Type : ds

VP - Customer Experience Manager at Hingham Institution for Savings

Greater Boston, United States

Overview

John has no verified overview

Personality Overview

Fast-paced

Long-term Focused

Strategic Planner

They might take some time to make their mind up but once they do, they don't change it easily.  They exhibit a rare combination of being result-oriented but patient at the same time. They are very professional in their approach and can weigh multiple perspectives together.

Topics They Care About

John has no verified topics they care about

Media Appearances

John has no verified media appearances

Work History

10-2024
VP - Customer Experience Manager at Hingham Institution for Savings
10-2023
Associate Treasurer - Volunteer at Holbrook Little League
3-2022
Board Member - Volunteer at Holbrook Little League
9-2022 - 7-2024
Director - Consumer Services at First Republic Bank
5-2016 - 10-2022
Consumer Services Manager (Contact Center) at First Republic Bank

Education

Sociology from Massachusetts College of Liberal Arts
Certificate Program from Villanova University

More Information

Social Presence :

Prographics :

Exp : 14 Location : Greater Boston, United States Job Level : Senior Designation : VP - Customer Experience Manager at Hingham Institution for Savings
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Insights For Selling To John

During A Call Or A Meeting

DO's

  • Suggest clear next steps with confidence, don't be vague or hesitant
  • Focus on the results that your product produces, expect some strategic questions in return
  • Use phrases like 'your team deserves', 'best in class' etc.

DONT's

  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them
  • Don't get into pricing discussions early on, steer conversation towards proven results
  • Don't go over them unless you are left with no other option

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with John is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from John

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will John move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can John take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And John

Personality Compatibility


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