John M Gibbs in

John M Gibbs

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Issue Management and Regulatory Change Management Team Lead at TD
📍 Elizabethton, Tennessee, United States

John is a Team Lead in Issue Management and Regulatory Change Management at TD. His experience covers project management, quality assurance, and business analysis, with a history of driving significant process improvements. He holds a Bachelors degree from the University of Delaware.

He was honored with the "Bar Raiser" award at Optum for resolving 87% of customer issues within 48 hours and successfully implementing 100 process enhancements.

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Experience
19 Years
Current Role
Issue Management and Regulatory Change Management Team Lead
Job Level
Mid-senior
Location
Elizabethton, Tennessee, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics John cares about

Issue Resolution
His roles at both TD and Optum have centered on issue resolution. He won an award at Optum for resolving 87% of customer issues within 48 hours.
Process Improvement
He was recognized for implementing 100 approved process improvements as part of his award-winning performance at Optum Virtual Care.
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Career

Work history

1-2026
Issue Management and Regulatory Change Management Team Lead
TD
9-2023 - 1-2026
Project Manager II
TD
6-2023 - 9-2023
Free Agent
N/A
6-2022 - 6-2023
Issues Resolution Lead
Optum
10-2021 - 6-2023
Issues Resolution Lead
Optum
In the press

Media appearances

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Education
1994 - 1998
Bachelor's degree
University of Delaware
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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