John M Gibbs

Inspirer
DISC Type : id

Issue Management and Regulatory Change Management Team Lead at TD

Elizabethton, Tennessee, United States

Overview

John is a Team Lead in Issue Management and Regulatory Change Management at TD. His experience covers project management, quality assurance, and business analysis, with a history of driving significant process improvements. He holds a Bachelors degree from the University of Delaware.

He was honored with the "Bar Raiser" award at Optum for resolving 87% of customer issues within 48 hours and successfully implementing 100 process enhancements.

Personality Overview

Fast Adopter

Generous

Decisive

They measure a product on its merit but can be influenced by strong testimonials.  They respond well to objective pitches but also attach some value to relationships. They usually prefer to drive the conversation.

Topics They Care About

Issue Resolution
His roles at both TD and Optum have centered on issue resolution. He won an award at Optum for resolving 87% of customer issues within 48 hours.
Process Improvement
He was recognized for implementing 100 approved process improvements as part of his award-winning performance at Optum Virtual Care.
Regulatory Management
His current role as a Team Lead at TD is specifically focused on Regulatory Change Management, a key function within the financial services industry.

Media Appearances

John has no verified media appearances

Work History

1-2026
Issue Management and Regulatory Change Management Team Lead at TD
9-2023 - 1-2026
Project Manager II at TD
6-2023 - 9-2023
Free Agent at N/A
6-2022 - 6-2023
Issues Resolution Lead at Optum
10-2021 - 6-2023
Issues Resolution Lead at Optum

Education

1994 - 1998
Bachelor's degree from University of Delaware

More Information

Social Presence :

Prographics :

Exp : 19 Location : Elizabethton, Tennessee, United States Job Level : Mid-senior Designation : Issue Management and Regulatory Change Management Team Lead at TD
URL has been copied!

Insights For Selling To John

During A Call Or A Meeting

DO's

  • Keep your pitch focused on the impact but insert some anecdotes into it
  • Get them to a point where they are ready to bat for your product internally
  • Acknowledge their status and position during the conversation

DONT's

  • Don't be unorganized, be prepared for the pitch
  • Don’t keep repeating the same information, it could make them impatient
  • Avoid focusing only on the product or its ROI, keep building trust subtly

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with John is

  • Confidence in the product’s value is critical, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from John

  • They will not hesitate to say no if they do not develop conviction.

Insights For Deal Planning

    How fast (or slow) will John move?

  • They can take fast decisions if they develop conviction in the product and find you trustworthy.
  • Can John take some risk or not?

  • They have the capability of taking risky decisions if necessary.

You And John

Personality Compatibility


Other TD Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.