John P. Scott, PMP, SPOC, ITIL

Examiner
DISC Type : sc

President at CTS Partners

Lebanon, New Jersey, United States

Overview

John is the President and co-founder of CTS Partners, an IT consulting and staffing firm. A certified PMP with over 25 years of experience, he is a trusted advisor specializing in cloud contact centers, IT infrastructure, and smart building networks for Fortune 500 clients. He holds an MS from Stevens Institute of Technology.

Outside of his direct professional focus, John maintains a connection to his alma mater, Rutgers University, where he earned his Bachelor of Arts. This continued interest suggests an appreciation for the institution and its community.

He has managed unique projects like precinct rooftop drone installations and video analytics for a major police department.

Personality Overview

Unexpressive

Late Adopter

Overcautious

They are heavily focused on quality and prefer doing things the right way, even if it takes time.  They do not like taking risks at all and go for proven options in the end. The only way to convince them is by showing them examples and ample proof.

Topics They Care About

Cloud Contact Centers
His career focus and headline specialty, including managing CCaaS vendor selection for an $11 billion bank.
Smart Building Tech
He has managed the design and implementation of dedicated building automation networks for major real estate projects in Manhattan.
Future of CX
His social media activity shows an interest in the future of customer experience and how AI will assist agents.

Media Appearances

John has no verified media appearances

Work History

12-2005
President at CTS Partners
8-2023 - 10-2025
Project Manager, Major Police Department at Microsoft
2-2020 - 3-2023
Project Manager, Building Management Network at Deutsche Bank
1-2019 - 4-2021
Vice President Services Delivery at VesuvITas Contact Center Solutions Group
10-2018 - 8-2019
Project Manager, Base Building Technology at Cove Property Group

Education

MS from Stevens Institute of Technology
BA from Rutgers University

More Information

Social Presence :

Prographics :

Exp : 19 Location : Lebanon, New Jersey, United States Job Level : N/A Designation : President at CTS Partners
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Insights For Selling To John P.

During A Call Or A Meeting

DO's

  • Ask them which other stakeholders would be important for this purchase decision
  • Be firm in your communication and stay in control
  • Expect them to be vague in response to your questions, ask firmly and pointedly

DONT's

  • Don't rely on relationship building even if they act pleasantly
  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't use phrases like 'do not worry', 'i promise' etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with John P. is

  • Proof of usage by others in the industry, case studies showing ROI are likely to work the best with them.
  • Will you ever get a clear answer from John P.

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will John P. move?

  • They are some of the slowest movers and take their time reaching decisions.
  • Can John P. take some risk or not?

  • They have very low acceptance of risk even if they do not say it directly.

You And John P.

Personality Compatibility


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