John Runham, CPA, CA

Sharpshooter
DISC Type : CD

Interim General Manager, Canada at Insulet Corporation

Burlington, Ontario, Canada

Overview

John is a senior director at Insulet Corporation with over 13 years of experience, specializing in customer experience, operations, and business transformation. He was instrumental in launching Insulet Canada, the companys first direct international entity. His background includes finance leadership roles at GSK and advisory work at PwC.

Outside of work, John is an amateur investor who is passionate about deepening his knowledge of personal investing. He also identifies as a yogi, suggesting a personal interest in wellness and mindfulness practices. He is passionate about building collaborative teams and delivering meaningful customer experiences.

Unique fact: He led the creation and launch of Insulets first-ever direct-to-market international business in Canada.

Personality Overview

Fast But Analytical

Precise But Practical

Thorough Evaluator

They prefer to move quickly, and expect the same from others.  They do not care very much about building rapport or relationships. They are less concerned about the product and more about its potential impact.

Topics They Care About

Customer Experience
His title is Senior Director of Customer Experience and Operations, and he recently completed a course in CX Foundations to further his expertise.
Business Transformation
A key theme in his career, from establishing Insulet's Canadian operations from the ground up to leading complex product lifecycle initiatives.
Diabetes Technology
He is passionate about his team's mission to simplify the lives of people living with diabetes through innovative technology like the Omnipod system.

Media Appearances

John has no verified media appearances

Work History

11-2023 - 2-2024
Interim General Manager, Canada at Insulet Corporation
6-2017
Senior Director of Customer Experience and Operations at Insulet Corporation
7-2015 - 7-2017
Finance/Operations Manager - Canada at Insulet Corporation
9-2013 - 7-2015
Product Manager, Omnipod at GlaxoSmithKline
5-2012 - 9-2013
Decision Support Manager, Marketing at GlaxoSmithKline

Education

Education details unavailable from Member of Chartered Professional Accountants of Ontario
1999 - 2004
BA (Hons) from Wilfrid Laurier University

More Information

Social Presence :

Prographics :

Exp : 16 Location : Burlington, Ontario, Canada Job Level : Senior Designation : Interim General Manager, Canada at Insulet Corporation
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Insights For Selling To John

During A Call Or A Meeting

DO's

  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.
  • Make sure that you circle back fast on any action items, it wins their trust
  • Help them weigh the risks by sharing objective proof points without becoming too analytical

DONT's

  • Avoid being a storyteller and don’t try to oversell
  • Don’t take too much time in sending them information if they ask for any
  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with John is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from John

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will John move?

  • If convinced, they can reach decisions quite fast.
  • Can John take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And John

Personality Compatibility


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