Jon Helin

Energizer
DISC Type : I

Director Customer Experience at Mercury

Greater Seattle Area, United States

Overview

Jon is a process-oriented customer experience leader with over 20 years of experience managing high-performance support, sales, and care teams. He has a strong background in building call center operations from the ground up in both large corporate and start-up settings. Colleagues have noted his exceptional engineering and IT expertise.

He has a proven track record of significant operational achievements, including repatriating a 200+ person support team from India to a new call center in the United States while at Carbonite.

Personality Overview

Full Of Energy

Informal

Relationship Oriented

They are not always early adopters but can be pursuaded by leveraging strong relationships.  They excel at seeing the bigger picture, and the long-term impact of their decisions. They are naturally enthusiastic, so take their promise with a pinch of salt.

Topics They Care About

Customer Experience
His career focus is on developing and managing high-performance support and care teams to enhance customer satisfaction.
Scaling Support Teams
He has built support operations from the ground up and has experience leading teams of over 200 people, as seen in his post about growing the team at Calendly.
Operational Efficiency
A key specialty is improving processes and employee efficiencies, including managing budgets and implementing systems for business operations.

Media Appearances

Jon has no verified media appearances

Work History

2-2026
Director Customer Experience at Mercury
1-2022 - 2-2026
VP Customer Support at Calendly
1-2017 - 1-2022
Director Support and Business Operations at doxo
2-2014 - 1-2017
Director Global Support Operations at Avalara
3-2013 - 11-2013
Sr. Director Service Delivery at Carbonite

Education

Education details unavailable from American University

More Information

Social Presence :

Prographics :

Exp : 29 Location : Greater Seattle Area, United States Job Level : Mid-senior Designation : Director Customer Experience at Mercury
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Insights For Selling To Jon

During A Call Or A Meeting

DO's

  • Use phrases like ‘people will love’, ‘massive impact’ etc.
  • Speak enthusiastically with energy, maintain a clear and confident tone
  • Use adjectives like ‘amazing’, ‘coolest’, ‘unbelievable’ etc.

DONT's

  • Don’t be too formal, focus on building comfort and trust
  • Avoid ifs and buts, don’t talk too much about the risks etc.
  • Don’t be excessively objective, be a storyteller

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jon is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Jon

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Jon move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Jon take some risk or not?

  • They can accept limited risks, ones that they think will not impact them personally.

You And Jon

Personality Compatibility


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