Jon Helin in

Jon Helin

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Director Customer Experience at Mercury
📍 Greater Seattle Area, United States

Jon is a process-oriented customer experience leader with over 20 years of experience managing high-performance support, sales, and care teams. He has a strong background in building call center operations from the ground up in both large corporate and start-up settings. Colleagues have noted his exceptional engineering and IT expertise.

He has a proven track record of significant operational achievements, including repatriating a 200+ person support team from India to a new call center in the United States while at Carbonite.

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Experience
29 Years
Current Role
Director Customer Experience
Job Level
Mid-senior
Location
Greater Seattle Area, United States
Personality Overview

How Jon shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Jon cares about

Customer Experience
His career focus is on developing and managing high-performance support and care teams to enhance customer satisfaction.
Scaling Support Teams
He has built support operations from the ground up and has experience leading teams of over 200 people, as seen in his post about growing the team at Calendly.
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Career

Work history

2-2026
Director Customer Experience
Mercury
1-2022 - 2-2026
VP Customer Support
Calendly
1-2017 - 1-2022
Director Support and Business Operations
doxo
2-2014 - 1-2017
Director Global Support Operations
Avalara
3-2013 - 11-2013
Sr. Director Service Delivery
Carbonite
In the press

Media appearances

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Education
Education details unavailable
American University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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