Jonathan Alboum

Caretaker
DISC Type : Si

Federal CTO & Principal Digital Strategist at ServiceNow

Washington DC-Baltimore Area, United States

Overview

Jonathan Alboum is a technology thought leader and the Principal Digital Strategist for the Federal Government at ServiceNow. A former USDA CIO and Public Sector CTO for Veritas, he specializes in digital workflows and IT modernization. He holds both a BS and MS from the University of Virginia.

Outside of his main role, Jonathan is a dedicated mentor and advisor to government executives, showing a strong commitment to public service. He appears to be family-oriented, publicly sharing holiday wishes with his wife, Stacie Alboum.

Jonathan is a multi-time FedScoop 50 award winner, an honor recognizing the most influential leaders in the federal technology community.

Personality Overview

Nice But Slow

Risk-Averse

Social Proof Seeker

They are more likely to go for proven solutions.  Win-win scenarios can appeal strongly to them. Unlike D or C types, they are calm as well as friendly and can give the impression of being more receptive than they actually are.

Topics They Care About

Federal IT Modernization
His career focuses on helping federal agencies deliver digital workflows and move away from legacy systems to unlock productivity and create better experiences.
AI in Government
He is closely following how agencies manage AI efficiency and value as they transition from pilot programs to full production, especially with tightening budgets.
Mentorship & Advising
Identifies himself as a mentor and serves as a Strategic Advisor to Government Executives (SAGE), helping current federal leaders succeed.

Media Appearances

Jonathan Alboum, Federal CTO & Principal Digital Strategist at ServiceNow – Federal Friday. Featured in YouTube

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ServiceNow's Jonathan Alboum on Ensuring a Safe Return to Workplaces. Featured in ITIC (TechWonk Blog)

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ServiceNow's Federal CTO on Public Sector Modernization. Featured in Ondaro

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Work History

8-2019
Federal CTO & Principal Digital Strategist at ServiceNow
3-2020
Advisor at Panum Group, LLC
10-2018
Advisor at Valimail
6-2018
Advisor at NuAxis Innovations
10-2018
Strategic Advisor to Government Executives (SAGE), Chief Information Officer at Partnership for Public Service

Education

5-2004 - 8-2005
MS from University of Virginia
9-1991 - 5-1995
BS from University of Virginia

More Information

Social Presence :

Prographics :

Exp : 7 Location : Washington DC-Baltimore Area, United States Job Level : Leadership Designation : Federal CTO & Principal Digital Strategist at ServiceNow
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Insights For Selling To Jonathan

During A Call Or A Meeting

DO's

  • Use phrases like ‘trust me when’, ‘your team will love’ etc.
  • Be visibly appreciative of their actions during your interactions
  • Use testimonials, case studies to show them why it is a low-risk, high-value decision

DONT's

  • Don’t get into excessive details unless prompted
  • Don’t sound very transactional
  • Avoid unnecessary confrontation if it arises incidentally

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jonathan is

  • Relationship and rapport play a major role, followed by low risk and the presence of proof points.
  • Will you ever get a clear answer from Jonathan

  • They are diplomatic when the need arises; they hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Jonathan move?

  • They can take their time to reach decisions, even while they stay engaged and friendly.
  • Can Jonathan take some risk or not?

  • They are unlikely to take many risks.

You And Jonathan

Personality Compatibility


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