Jonathan Steiman

Doer
DISC Type : ds

Founder & CEO at Peak Support

Cambridge, Massachusetts, United States

Overview

Jonathan Steiman is the Founder of Peak Support, a customer service outsourcing firm acquired by Ubiquity. With an MBA from NYU Stern, he specializes in building high-quality, flexible support teams for innovative companies. Colleagues praise him for being analytical, passionate, and a great leader with a maniacal focus on customer satisfaction.

Personality Overview

Strategic Planner

Long-term Focused

Risk-Accepting

Reading between the lines and seeing beyond your words comes naturally to them.  They are very professional in their approach and can weigh multiple perspectives together. They exhibit a rare combination of being result-oriented but patient at the same time.

Topics They Care About

Customer Experience
He founded and leads a company dedicated to providing exceptional customer service outsourcing and has sponsored awards for CX leaders.
Company Culture
He is proud that Peak Support has the highest Glassdoor rating in the industry and believes happy team members deliver the best results.
Business Outsourcing (BPO)
His entire career, from an early role as an analyst to founding Peak Support, has been focused on the business process outsourcing industry.

Media Appearances

Peak Support Q&A: Jonathan Steiman. Featured in Peak Support Blog

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Meet Jonathan Steiman, Peak Support. Featured in YouTube

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Build a Customer Support Team from Scratch w/Peak Support CEO. Featured in YouTube

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Work History

6-2015
Founder & CEO at Peak Support
6-2014 - 6-2015
Director of Operations at Path
1-2013 - 1-2014
Operations at TalkTo (Acquired by Path, Inc)
9-2009 - 2-2012
Director, Planning & Analysis at Teach for America
9-2007 - 9-2009
Analyst, Financial Services Technology at Datamonitor

Education

2009 - 2012
MBA from NYU Stern School of Business
2004 - 2005
MA from New York University

More Information

Social Presence :

Prographics :

Exp : 20 Location : Cambridge, Massachusetts, United States Job Level : Leadership Designation : Founder & CEO at Peak Support
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Insights For Selling To Jonathan

During A Call Or A Meeting

DO's

  • Let them know of potential risks but suggest mitigation methods alongside
  • Ask them at the end if they see a strong value prop in your product; expect an honest answer
  • Use phrases like 'your team deserves', 'best in class' etc.

DONT's

  • Don't go over them unless you are left with no other option
  • Don't get into pricing discussions early on, steer conversation towards proven results
  • Avoid putting conscious effort into relationship-building

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jonathan is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Jonathan

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Jonathan move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Jonathan take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Jonathan

Personality Compatibility


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