Jordan Collins

Energizer
DISC Type : I

Contact Center Team Lead at Utilita

Swindon, England, United Kingdom

Overview

Jordan Collins is a collaborative Customer Care Team Leader at Utilita Energy, focused on team leadership and support. They have a background in managing employees and motivating them to hit weekly targets. A unique aspect of their education is a GCSE in Graphic Design from Broadlands, which complements their customer-facing role.

Drawing from past roles, Jordan possesses a variety of hands-on skills, including watch and shoe repair, engraving, and key cutting. This background in detailed, practical work indicates a diverse range of interests outside of their current career path in the energy sector, suggesting an appreciation for craftsmanship.

Jordan has a unique combination of skills including graphic design, watch repair, and customer service leadership.

Personality Overview

Imaginative

Informal

Enthusiastic

Unlike C or D types, they are vocal with their opinions but not so much with their questions.  They are people oriented, friendly and like creating new connections. They are not always early adopters but can be pursuaded by leveraging strong relationships.

Topics They Care About

Team Motivation
Focuses on looking after their team, ensuring morale is high, and motivating them to reach weekly targets through coaching and regular meetings.
Customer Service
Experienced in handling high call volumes and training teams to achieve the best possible outcomes for customers, including resolving complaints effectively.
Hands-on Repair
Previously worked as a repairer at Timpsons, developing multiple physical skills like watch repair, engraving, and key cutting.

Media Appearances

Jordan has no verified media appearances

Work History

11-2019
Contact Center Team Lead at Utilita
2-2019 - 10-2019
Customer Service Advisor at Utilita
5-2015 - 2019
Repairer at Timpsons Limited
4-2014 - 5-2015
Manager at Max Spielmann
3-2008 - 4-2014
Sales Assistant at Tesco

Education

9-2002 - 6-2007
Gcse from Broadlands

More Information

Social Presence :

Prographics :

Exp : 18 Location : Swindon, England, United Kingdom Job Level : Mid-senior Designation : Contact Center Team Lead at Utilita
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Insights For Selling To Jordan

During A Call Or A Meeting

DO's

  • Talk anecdotally about the customer experience that your product offers
  • Use adjectives like ‘amazing’, ‘coolest’, ‘unbelievable’ etc.
  • Share some stories about how you you have helped people in similar positions succeed

DONT's

  • Don’t push them to make a decision too fast, let them get comfortable first
  • Avoid ifs and buts, don’t talk too much about the risks etc.
  • Avoid cutting into their flow

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jordan is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Jordan

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Jordan move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Jordan take some risk or not?

  • They can accept limited risks, ones that they think will not impact them personally.

You And Jordan

Personality Compatibility


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