Jordan Collins in

Jordan Collins

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Contact Center Team Lead at Utilita
📍 Swindon, England, United Kingdom

Jordan Collins is a collaborative Customer Care Team Leader at Utilita Energy, focused on team leadership and support. They have a background in managing employees and motivating them to hit weekly targets. A unique aspect of their education is a GCSE in Graphic Design from Broadlands, which complements their customer-facing role.

Drawing from past roles, Jordan possesses a variety of hands-on skills, including watch and shoe repair, engraving, and key cutting. This background in detailed, practical work indicates a diverse range of interests outside of their current career path in the energy sector, suggesting an appreciation for craftsmanship.

Jordan has a unique combination of skills including graphic design, watch repair, and customer service leadership.

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Experience
18 Years
Current Role
Contact Center Team Lead
Job Level
Mid-senior
Location
Swindon, England, United Kingdom
Personality Overview

How Jordan shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Jordan cares about

Team Motivation
Focuses on looking after their team, ensuring morale is high, and motivating them to reach weekly targets through coaching and regular meetings.
Customer Service
Experienced in handling high call volumes and training teams to achieve the best possible outcomes for customers, including resolving complaints effectively.
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Career

Work history

11-2019
Contact Center Team Lead
Utilita
2-2019 - 10-2019
Customer Service Advisor
Utilita
5-2015 - 2019
Repairer
Timpsons Limited
4-2014 - 5-2015
Manager
Max Spielmann
3-2008 - 4-2014
Sales Assistant
Tesco
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
9-2002 - 6-2007
Gcse
Broadlands
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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