José Erivam Silva

Critic
DISC Type : C

Coordenador de Canais de Atendimento ( Sac, Ouvidoria, Reclame Aqui e Consumidor.Gov). at AIG

São Paulo, São Paulo, Brazil

Overview

José is a customer service coordinator with 22 years of experience, specializing in the insurance sector with companies like AIG and BB Seguros. He focuses on quality management, process improvement, and managing various customer channels. He holds an MBA from Universidade Presbiteriana Mackenzie and is certified in Lean Six Sigma.

He is a vocal supporter of gender equality, as shown through his personal posts challenging traditional gender roles and advocating for more visibility in womens sports. He is also a proponent of continuous learning, frequently completing new professional development courses.

He shared a formative childhood story where his mother taught him that household chores are a sign of courage, not defined by gender.

Personality Overview

Objective Thinker

Negotiator

Critic

They don’t appreciate bells and whistles unless backed by data.  They like to do things independently and don’t look for support from others. They are quite likely to negotiate on pricing or other key terms.

Topics They Care About

Process Improvement
His career has centered on quality and continuous improvement roles, and he recently completed certifications in Lean Six Sigma and Process Improvement.
Customer Experience
He manages multiple key customer service channels, including SAC and Ouvidoria, leveraging over two decades of experience in the field.
Gender Equality
He has publicly questioned traditional gender roles and shown support for increasing the visibility of women's sports.

Media Appearances

José has no verified media appearances

Work History

2-2018
Coordenador de Canais de Atendimento ( Sac, Ouvidoria, Reclame Aqui e Consumidor.Gov). at AIG
9-2012 - 4-2013
Analista de Qualidade at Eskenazi Industria Gráfica
10-2010 - 4-2012
Analista de Melhoria Continua Pleno at AlmavivA S.p.A.
2-2003 - 5-2010
Supervisor de Qualidade at BB Seguros

Education

8-2021 - 7-2023
Pós-graduação Lato Sensu - MBA from Universidade Presbiteriana Mackenzie
2011 - 2013
Gestor de Qualidade from UNINOVE

More Information

Social Presence :

Prographics :

Exp : 17 Location : São Paulo, São Paulo, Brazil Job Level : N/A Designation : Coordenador de Canais de Atendimento ( Sac, Ouvidoria, Reclame Aqui e Consumidor.Gov). at AIG
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Insights For Selling To José Erivam

During A Call Or A Meeting

DO's

  • Be ready for penetrating questions and critical examination of your pitch
  • Use phrases like ‘expect X% improvement’, ‘data clearly shows’ etc.
  • Keep some extra margin while sharing pricing, they are likely to negotiate later

DONT's

  • Don’t rush them till they have clearly gotten all the necessary information
  • Avoid phrases like ‘trust me’, ‘others just love’ etc.
  • Don’t try too hard to build a relationship with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with José Erivam is

  • Proven ROI, pricing and objective proof points are the factors that sway their decision.
  • Will you ever get a clear answer from José Erivam

  • They are comfortable saying no if they are convinced that it is the correct decision.

Insights For Deal Planning

    How fast (or slow) will José Erivam move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can José Erivam take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And José Erivam

Personality Compatibility


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