José Erivam Silva in

José Erivam Silva

Login to view DISC.
Coordenador de Canais de Atendimento ( Sac, Ouvidoria, Reclame Aqui e Consumidor.Gov). at AIG
📍 São Paulo, São Paulo, Brazil

José is a customer service coordinator with 22 years of experience, specializing in the insurance sector with companies like AIG and BB Seguros. He focuses on quality management, process improvement, and managing various customer channels. He holds an MBA from Universidade Presbiteriana Mackenzie and is certified in Lean Six Sigma.

He is a vocal supporter of gender equality, as shown through his personal posts challenging traditional gender roles and advocating for more visibility in womens sports. He is also a proponent of continuous learning, frequently completing new professional development courses.

He shared a formative childhood story where his mother taught him that household chores are a sign of courage, not defined by gender.

Read the full overview →
Experience
17 Years
Current Role
Coordenador de Canais de Atendimento ( Sac, Ouvidoria, Reclame Aqui e Consumidor.Gov).
Location
São Paulo, São Paulo, Brazil
Personality Overview

How José shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

Login to view personality overview.
Priorities

Topics José cares about

Process Improvement
His career has centered on quality and continuous improvement roles, and he recently completed certifications in Lean Six Sigma and Process Improvement.
Customer Experience
He manages multiple key customer service channels, including SAC and Ouvidoria, leveraging over two decades of experience in the field.
+4 more topics Login to view topics
Career

Work history

2-2018
Coordenador de Canais de Atendimento ( Sac, Ouvidoria, Reclame Aqui e Consumidor.Gov).
AIG
9-2012 - 4-2013
Analista de Qualidade
Eskenazi Industria Gráfica
10-2010 - 4-2012
Analista de Melhoria Continua Pleno
AlmavivA S.p.A.
2-2003 - 5-2010
Supervisor de Qualidade
BB Seguros
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
8-2021 - 7-2023
Pós-graduação Lato Sensu - MBA
Universidade Presbiteriana Mackenzie
2011 - 2013
Gestor de Qualidade
UNINOVE
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

Login to view DISC.

Other AIG Employees

Explore more public profiles from related professionals.

More profiles

Discover additional public profiles from our index.

Unlock the full playbookSee exactly how to sell to José. Free, 10 seconds.