Joseph Huisman in

Joseph Huisman

Trailblazer · DISC type DI
Head of Customer Success at Zuddl
📍 Broomfield, Colorado, United States

Joseph is a strategic executive with over 15 years of experience leading customer success and support teams. He focuses on creating scalable solutions by using metrics to guide, not dictate, strategy. Colleagues describe him as a genuine, trusted, and empathetic leader who excels at pulling teams together and fostering open communication.

Outside of his tech career, Joseph is a stand-up comedian and founder of Second Chance Comedy, a mission-driven production company. The organization runs live, alcohol-free shows and workshops that use humor to shine a light on addiction recovery, creating a supportive and accessible community space.

Unique fact: He founded a comedy company focused on addiction recovery where he performs stand-up and teaches comedy writing workshops.

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Experience
20 Years
Current Role
Head of Customer Success
Job Level
Mid-senior
Location
Broomfield, Colorado, United States
Personality Overview

How Joseph shows up

Achievement-Oriented
Friendly But Fast
Informal

They will bat for you if they come to believe in you. A combination of speed and relationship gets the best response from them. They are more likely to accept new and exciting technologies.

Priorities

Topics Joseph cares about

Rethinking CX Metrics
He spoke at the 2024 Support Driven Expo, arguing that metrics should be a gauge for making better decisions, not the end goal for a support team.
Comedy for a Cause
He founded and produces Second Chance Comedy, a stand-up show that uses humor to support and destigmatize addiction recovery.
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Career

Work history

7-2025
Head of Customer Success
Zuddl
8-2023
Founder & Producer
Second Chance Comedy
5-2023
Independent Consulting
Self-employed
2-2021 - 3-2023
Senior Director, Customer Experience – SaaS Event Management Tech
Swoogo
1-2020 - 2-2021
Director, Customer Support - SaaS
Procare Software
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2011 - 2018
Bachelor of Science - BS
Capella University
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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