Joseph Huisman

Trailblazer
DISC Type : DI

Head of Customer Success at Zuddl

Broomfield, Colorado, United States

Overview

Joseph is a strategic executive with over 15 years of experience leading customer success and support teams. He focuses on creating scalable solutions by using metrics to guide, not dictate, strategy. Colleagues describe him as a genuine, trusted, and empathetic leader who excels at pulling teams together and fostering open communication.

Outside of his tech career, Joseph is a stand-up comedian and founder of Second Chance Comedy, a mission-driven production company. The organization runs live, alcohol-free shows and workshops that use humor to shine a light on addiction recovery, creating a supportive and accessible community space.

Unique fact: He founded a comedy company focused on addiction recovery where he performs stand-up and teaches comedy writing workshops.

Personality Overview

Achievement-Oriented

Friendly But Fast

Informal

They will bat for you if they come to believe in you.  A combination of speed and relationship gets the best response from them. They are more likely to accept new and exciting technologies.

Topics They Care About

Rethinking CX Metrics
He spoke at the 2024 Support Driven Expo, arguing that metrics should be a gauge for making better decisions, not the end goal for a support team.
Comedy for a Cause
He founded and produces Second Chance Comedy, a stand-up show that uses humor to support and destigmatize addiction recovery.
Human-Centric Support
Advocates for rebuilding customer trust by showing genuine empathy and ensuring clear communication to understand the customer's perception of an issue.

Media Appearances

Joseph has no verified media appearances

Work History

7-2025
Head of Customer Success at Zuddl
8-2023
Founder & Producer at Second Chance Comedy
5-2023
Independent Consulting at Self-employed
2-2021 - 3-2023
Senior Director, Customer Experience – SaaS Event Management Tech at Swoogo
1-2020 - 2-2021
Director, Customer Support - SaaS at Procare Software

Education

2011 - 2018
Bachelor of Science - BS from Capella University

More Information

Social Presence :

Prographics :

Exp : 20 Location : Broomfield, Colorado, United States Job Level : Mid-senior Designation : Head of Customer Success at Zuddl
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Insights For Selling To Joseph

During A Call Or A Meeting

DO's

  • Build a trustworthy relationship while keeping the product center-stage
  • Display high self-confidence and expect them to have a strong personality.
  • Help them visualize the impact of their decision

DONT's

  • Don’t force involvement of other stakeholders unless it is critical
  • Don't make any commitments that you might not be able to fulfill
  • Don’t hesitate from asking questions or pushing them, but take a friendly approach

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Joseph is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Joseph

  • If they are not convinced, they will say no though in a friendly way.

Insights For Deal Planning

    How fast (or slow) will Joseph move?

  • They can make decisions quickly if they develop trust in you and conviction in the product.
  • Can Joseph take some risk or not?

  • If necessary, they will be ready to take risks.

You And Joseph

Personality Compatibility


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