Joseph Kelly in

Joseph Kelly

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Solutions Architect at Miratech
📍 Dublin, Georgia, United States

Joseph Kelly is a results-oriented Enterprise Architect with over 25 years of experience in CX and EX transformation for global companies. He specializes in aligning business strategy with technology, developing AI-powered customer experiences, and holds a recent AWS certification for Migration Sales Essentials.

He has a keen focus on cybersecurity for communication platforms, emphasizing real-time threat detection and zero-trust security models.

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Experience
11 Years
Current Role
Solutions Architect
Job Level
Mid-senior
Location
Dublin, Georgia, United States
Personality Overview

How Joseph shows up

Communication Style
Decision Approach
Work Preference

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Priorities

Topics Joseph cares about

CX Transformation
His entire career is focused on driving Customer and Employee Experience transformations, frequently attending events like Genesys Xperience to discuss new ideas.
AI in Customer Experience
Has a proven track record in developing AI-powered solutions to enhance customer and employee interactions and optimize operational efficiencies.
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Career

Work history

2-2025
Solutions Architect
Miratech
11-2020 - 1-2025
Enterprise Architect/CX Transformation Architect
Avaya
6-2019 - 3-2020
Senior Sales Architect
Tenfold
3-2015 - 5-2019
Senior CX Architect
Dell
8-2013 - 5-2015
Voice Architect
Kellycomm, Inc contract Sycnhrony Financial (Formerly GE Capital Retail Bank)
In the press

Media appearances

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Education
Education details unavailable
Cisco Academy at Saint Petersburg College
degree
Saint Petersburg College
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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