Joseph Solt in

Joseph Solt

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CCaaS Practice Director at HCLTech
📍 Allentown, Pennsylvania, United States

Joseph Solt is a results-oriented leader at HCLTech, specializing in planning and executing multi-million-dollar AI-driven CCaaS solutions. With a background from the University of Pittsburgh-Johnstown, he focuses on modernizing contact centers for enterprises and public sector organizations, and recently discussed the topic on HCLTechs Trends and Insights podcast.

He is the recipient of an "ABC Award" which recognizes "Above and Beyond performance for a Customer, " highlighting his commitment to client success.

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Experience
21 Years
Current Role
CCaaS Practice Director
Job Level
Mid-senior
Location
Allentown, Pennsylvania, United States
Personality Overview

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Communication Style
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Priorities

Topics Joseph cares about

Generative AI Adoption
Discussed how GenAI can revolutionize government contact centers by turning vast amounts of public data into dynamic, conversational experiences.
CCaaS Modernization
Focuses on creating clear roadmaps for organizations to modernize legacy contact center systems and improve customer engagement outcomes.
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Career

Work history

3-2025
CCaaS Practice Director
HCLTech
8-2023 - 3-2025
Director of Nuance Professional Services
Microsoft
10-2020 - 8-2023
Director of Professional Services
Nuance Communications
1-2013 - 10-2020
Account Manager
Nuance Communications
11-2007 - 1-2013
Senior Project Manager
Nuance Communications
In the press

Media appearances

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Education
2001 - 2005
Bachelor of Science (BS)
University of Pittsburgh-Johnstown
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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