Josh Lederhandler in

Josh Lederhandler

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Head of Customer Experience at ESM Solutions
📍 Greater Orlando, United States

Josh Lederhandler is the Head of Customer Experience at ESM Solutions, specializing in EdTech, SaaS, and operational efficiency. A Certified Scrum Product Owner with an MPA from Nova Southeastern University, he focuses on user-centric product leadership. Colleagues describe him as prepared, productive, and professional, with a talent for solving complex challenges.

With over 23 years dedicated to the education industry, Josh is passionate about improving campus operations and the student experience. He has a deep-rooted interest in the ecosystems of Florida Atlantic University and Palm Beach Community College, reflecting his long-standing commitment to the higher education sector.

He is the recipient of the prestigious Founders Award from Higher Digital for his positive attitude and stellar performance.

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Experience
21 Years
Current Role
Head of Customer Experience
Job Level
Mid-senior
Location
Greater Orlando, United States
Personality Overview

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Decision Approach
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Priorities

Topics Josh cares about

Campus Procurement
His recent focus has been on simplifying institutional purchasing through solutions like Ellucian Purchase and ESM's Quote AI, aiming for less friction and more transparency.
Customer Advocacy
A core theme in his career, he leads cross-functional teams to ensure a seamless and impactful journey for clients from onboarding through long-term partnership.
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Career

Work history

2-2026
Head of Customer Experience
ESM Solutions
7-2025 - 2-2026
Senior Director, Customer Experience
ESM Solutions
7-2025
Senior Consultant
HIGHER DIGITAL Inc.
6-2024 - 7-2025
Sr. Director of Operations
HIGHER DIGITAL Inc.
4-2023 - 6-2024
Sr. Engagement Manager
HIGHER DIGITAL Inc.
In the press

Media appearances

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Education
2005 - 2007
Master of Public Administration (MPA)
Nova Southeastern University
2000 - 2002
Bachelor of Business Administration - BBA
Florida Atlantic University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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