Josh Lederhandler is the Head of Customer Experience at ESM Solutions, specializing in EdTech, SaaS, and operational efficiency. A Certified Scrum Product Owner with an MPA from Nova Southeastern University, he focuses on user-centric product leadership. Colleagues describe him as prepared, productive, and professional, with a talent for solving complex challenges.
With over 23 years dedicated to the education industry, Josh is passionate about improving campus operations and the student experience. He has a deep-rooted interest in the ecosystems of Florida Atlantic University and Palm Beach Community College, reflecting his long-standing commitment to the higher education sector.
He is the recipient of the prestigious Founders Award from Higher Digital for his positive attitude and stellar performance.
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