Josh Lederhandler

Commander
DISC Type : D

Head of Customer Experience at ESM Solutions

Greater Orlando, United States

Overview

Josh Lederhandler is the Head of Customer Experience at ESM Solutions, specializing in EdTech, SaaS, and operational efficiency. A Certified Scrum Product Owner with an MPA from Nova Southeastern University, he focuses on user-centric product leadership. Colleagues describe him as prepared, productive, and professional, with a talent for solving complex challenges.

With over 23 years dedicated to the education industry, Josh is passionate about improving campus operations and the student experience. He has a deep-rooted interest in the ecosystems of Florida Atlantic University and Palm Beach Community College, reflecting his long-standing commitment to the higher education sector.

He is the recipient of the prestigious Founders Award from Higher Digital for his positive attitude and stellar performance.

Personality Overview

Decisive

Risk-Taker

Candid & Clear

They like to act fast and expect others to do the same.  They are very proud of what they do. They respond better to strong and respectful interactions.

Topics They Care About

Campus Procurement
His recent focus has been on simplifying institutional purchasing through solutions like Ellucian Purchase and ESM's Quote AI, aiming for less friction and more transparency.
Customer Advocacy
A core theme in his career, he leads cross-functional teams to ensure a seamless and impactful journey for clients from onboarding through long-term partnership.
EdTech Transformation
He has spent over two decades in the education industry, expressing a passion for what he views as a "renaissance" in the sector, driven by technology.

Media Appearances

Josh has no verified media appearances

Work History

2-2026
Head of Customer Experience at ESM Solutions
7-2025 - 2-2026
Senior Director, Customer Experience at ESM Solutions
7-2025
Senior Consultant at HIGHER DIGITAL Inc.
6-2024 - 7-2025
Sr. Director of Operations at HIGHER DIGITAL Inc.
4-2023 - 6-2024
Sr. Engagement Manager at HIGHER DIGITAL Inc.

Education

2005 - 2007
Master of Public Administration (MPA) from Nova Southeastern University
2000 - 2002
Bachelor of Business Administration - BBA from Florida Atlantic University

More Information

Social Presence :

Prographics :

Exp : 21 Location : Greater Orlando, United States Job Level : Mid-senior Designation : Head of Customer Experience at ESM Solutions
URL has been copied!

Insights For Selling To Josh

During A Call Or A Meeting

DO's

  • Refer to testimonials from well-known industry leaders
  • Be respectful but crisp
  • Objectively showcase the impact that your product creates

DONT's

  • Do not back off when challenged, respond with a confident, objective answer instead
  • Avoid being too verbose
  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Josh is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Josh

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will Josh move?

  • They can take decisions very fast if you manage to convince them.
  • Can Josh take some risk or not?

  • The risks don’t matter much to them.

You And Josh

Personality Compatibility


More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.