Josh Murack

Captain
DISC Type : DS

Founder - CEO at Suncoast Interactive

Sarasota, Florida, United States

Overview

Josh is a digital experience executive with nearly two decades of expertise in improving customer experiences and building high-performing teams. Colleagues describe him as intelligent, respectful, and honest. He holds a BA from DePaul University and focuses on fusing creative, UX, and technical skills.

A former manager described him as a "great conductor" for his innate ability to get the best out of the talent on his team.

Personality Overview

Planner & Achiever

Long-Term Thinker

Decisive But Calm

They might take some time to make their mind up but once they do, they don't change it easily.  They exhibit a rare combination of being result-oriented but patient at the same time. Reading between the lines and seeing beyond your words comes naturally to them.

Topics They Care About

Customer Experience
His philosophy is to start with the customer experience and work backward to the technology, a principle he has held for nearly two decades in the industry.
Digital Commerce
He frequently shares insights on headless architecture, live-stream shopping, and driving significant YoY revenue growth for global brands through digital transformation.
Team Leadership
He has a stated passion for building exceptional, high-performing teams and is praised by former colleagues for being an effective manager who brings talented people together.

Media Appearances

Josh has no verified media appearances

Work History

2-2011
Founder - CEO at Suncoast Interactive
10-2019 - 2-2023
Executive Vice President Global Marketing at Astound Commerce
1-2019 - 10-2019
Senior Director - Commerce Product & Service Strategy at Astound Commerce
3-2017 - 12-2018
NA Creative Commerce Delivery Lead - Brand Experience Studio at SapientRazorfish
10-2014 - 3-2017
Director - User + Customer Experience at SapientRazorfish

Education

1993 - 1997
BA from DePaul University

More Information

Social Presence :

Prographics :

Exp : 21 Location : Sarasota, Florida, United States Job Level : Leadership Designation : Founder - CEO at Suncoast Interactive
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Insights For Selling To Josh

During A Call Or A Meeting

DO's

  • Ask them at the end if they see a strong value prop in your product; expect an honest answer
  • You can spend time on BANT (or other qualification methodology) but keep it to the point
  • During followups, use phone or text if needed, they should be fine

DONT's

  • Don't go over them unless you are left with no other option
  • Avoid putting conscious effort into relationship-building
  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Josh is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Josh

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Josh move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Josh take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Josh

Personality Compatibility


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