Joshua Peterson in

Joshua Peterson

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Manager, Workforce Management at Arizona Public Service - APS
📍 Charlotte Metro, United States

Joshua is a Workforce Manager at APS with an MBA and deep expertise in forecasting, staffing, and budgeting for large-scale contact centers. He has a proven history of optimizing resources and aligning workforce strategies with key business objectives across multiple industries.

Outside of his corporate career, Joshua has a background in the music business and is passionate about continuous self-improvement. He demonstrates a commitment to community causes through his interest in supporting the Wounded Warrior Project.

Early in his management career, he boosted a retail stores sales ranking from 38th to 2nd in the district by exceeding goals by over 32%.

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Experience
23 Years
Current Role
Manager, Workforce Management
Job Level
Middle
Location
Charlotte Metro, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Joshua cares about

Workforce Strategy
His career centers on forecasting volumes, staffing, and budgeting to align contact centers with long-term business goals at companies like APS, Ally, and Wells Fargo.
Operational Efficiency
Managed service level agreements and resource allocation for over 2, 000 agents, focusing on productivity and efficiency to handle millions of customer contacts annually.
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Career

Work history

3-2022
Manager, Workforce Management
Arizona Public Service - APS
5-2018 - 3-2022
Workforce Manager
Ally
10-2008 - 5-2018
Planning & Analysis Manager
Wells Fargo
5-2006 - 10-2008
Traffic and Resource Manager
Deluxe Corporation
7-2002 - 5-2006
Print & Document Services Manager
OfficeMax
In the press

Media appearances

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Education
Master of Business Administration (M.B.A.)
Bethel University
2001 - 2003
Music Business
ABI
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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