Joshua Peterson

Observer
DISC Type : ic

Manager, Workforce Management at Arizona Public Service - APS

Charlotte Metro, United States

Overview

Joshua is a Workforce Manager at APS with an MBA and deep expertise in forecasting, staffing, and budgeting for large-scale contact centers. He has a proven history of optimizing resources and aligning workforce strategies with key business objectives across multiple industries.

Outside of his corporate career, Joshua has a background in the music business and is passionate about continuous self-improvement. He demonstrates a commitment to community causes through his interest in supporting the Wounded Warrior Project.

Early in his management career, he boosted a retail stores sales ranking from 38th to 2nd in the district by exceeding goals by over 32%.

Personality Overview

Curious

Example Seeker

Value Driven

They are likely to ask many questions and look heavily for supporting information.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They are generally strong communicators and are not easy to convince.

Topics They Care About

Workforce Strategy
His career centers on forecasting volumes, staffing, and budgeting to align contact centers with long-term business goals at companies like APS, Ally, and Wells Fargo.
Operational Efficiency
Managed service level agreements and resource allocation for over 2, 000 agents, focusing on productivity and efficiency to handle millions of customer contacts annually.
Professional Development
His personal motto is to never cease progressing to a greater level of excellence, underscored by certifications in productivity and risk-taking.

Media Appearances

Joshua has no verified media appearances

Work History

3-2022
Manager, Workforce Management at Arizona Public Service - APS
5-2018 - 3-2022
Workforce Manager at Ally
10-2008 - 5-2018
Planning & Analysis Manager at Wells Fargo
5-2006 - 10-2008
Traffic and Resource Manager at Deluxe Corporation
7-2002 - 5-2006
Print & Document Services Manager at OfficeMax

Education

Master of Business Administration (M.B.A.) from Bethel University
2001 - 2003
Music Business from ABI

More Information

Social Presence :

Prographics :

Exp : 23 Location : Charlotte Metro, United States Job Level : Middle Designation : Manager, Workforce Management at Arizona Public Service - APS
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Insights For Selling To Joshua

During A Call Or A Meeting

DO's

  • Focus on immediate action-items rather than the larger goals
  • Ask them questions to understand their needs better while staying affable
  • Help them realize that there is no personal risk in making this decision

DONT's

  • Avoid making offhand commitments
  • Don’t be too objective but make sure to pad your storytelling with data points
  • Don’t brush off any concerns, take all questions seriously

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Joshua is

  • Proven value, strong testimonials are important to them, relationships will have some weightage.
  • Will you ever get a clear answer from Joshua

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Joshua move?

  • They like to analyze well and can take their time to reach any decisions.
  • Can Joshua take some risk or not?

  • They evaluate their decisions systematically and are less likely to take risks.

You And Joshua

Personality Compatibility


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