Josiane Caraça Alves

Evaluator
DISC Type : dcs

Supervisor comercial at Universidade Cruzeiro do Sul

São Paulo, São Paulo, Brazil

Overview

Josiane Caraça Alves is a Commercial Supervisor at Universidade Cruzeiro do Sul with 12 years of experience in customer service. She holds an MBA in Communication and Marketing and is recognized for being dedicated, focused, and proactive in team development and performance.

She appears to be passionate about fostering a positive and engaging team environment. Her social posts frequently celebrate team events and achievements, highlighting a strong focus on camaraderie and workplace culture within her group.

She actively keeps up with industry changes, recently focusing on the New Educational Regulatory Framework in Brazil.

Personality Overview

Hard To Convince

Fast But Analytical

Thorough Evaluator

They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical  They focus on the results, but can still be quite procedural and analytical about how to get there They are not very likely to become strong advocates of your product or service

Topics They Care About

Team Leadership
Her experience is in team development and performance, and she frequently posts about training sessions and celebrating her team's successes.
Customer Experience
With 12 years in customer service, she has deep expertise in quality auditing and monitoring to enhance the client experience.
Education Sector Trends
Demonstrates a proactive interest in staying current with significant industry changes, such as the New Educational Regulatory Framework.

Media Appearances

Josiane has no verified media appearances

Work History

3-2023 - 3-2023
Supervisor comercial at Universidade Cruzeiro do Sul
3-2016 - 8-2022
Supervisor de cobrança at Flex Relacionamentos Inteligentes
8-2013 - 12-2015
Representante de ventas at Grupo Abril
7-2012 - 8-2013
Supervisora at AlmavivA do Brasil
7-2010 - 9-2012
Supervisor at Vidax Teleserviços S/A

Education

7-2023 - 1-2024
Pós-graduação Lato Sensu - MBA from Universidade Cruzeiro do Sul
6-2021 - 10-2021
Certificado from Projeta curso

More Information

Social Presence :

Prographics :

Exp : 11 Location : São Paulo, São Paulo, Brazil Job Level : N/A Designation : Supervisor comercial at Universidade Cruzeiro do Sul
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Insights For Selling To Josiane

During A Call Or A Meeting

DO's

  • Use phrases like ‘the ROI of this’, ‘X% more’ etc.
  • Keep a professional, business-like approach; especially if you tend to get informal quickly
  • Help them see both - the ‘big picture’ impact and the ROI of the investment

DONT's

  • Avoid making strong statements, instead invite them to agree with you by asking them questions
  • Don’t focus on relationship, focus purely on the merit of your product
  • Avoid self-deprecating references or general informality, it could decrease their trust in you

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Josiane is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Josiane

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Josiane move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Josiane take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Josiane

Personality Compatibility


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