Juan Carlos Rivera in

Juan Carlos Rivera

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Gerente Outbound Centro de Contacto at BanBajío
📍 León, Guanajuato, Mexico

Juan Carlos Rivera is a dedicated Outbound Contact Center Manager at BanBajío, focused on driving institutional sales objectives. With a background in administrative informatics and a Masters in Banking Commercialization, he excels in designing sales strategies for consumer banking, insurance, and SME loans, leveraging his expertise in data mining and CRM systems.

His professional interests suggest a focus on major business and e-commerce trends, following insights from market leaders like Forbes and Amazon.

He has built his entire career within BanBajío, progressing from a Call Center Supervisor to a strategic sales leadership role.

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Experience
20 Years
Current Role
Gerente Outbound Centro de Contacto
Location
León, Guanajuato, Mexico
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Juan cares about

Contact Center Sales
His current role is centered on designing and executing sales strategies through the contact center to generate revenue for the bank.
Data-Driven Strategy
His background includes data mining, creating SQL and Oracle queries, and analyzing information to support commercial projects.
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Career

Work history

5-2018
Gerente Outbound Centro de Contacto
BanBajío
12-2008 - 5-2018
Ejecutivo de Proyectos Comerciales
BanBajío
4-2005 - 12-2008
Supervisor Call Center
BanBajío
In the press

Media appearances

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Education
2-2021 - 12-2021
Especialidad en Tecnologías de la Información
CEBB Especialidad en Tecnologías de la Información
9-2003 - 5-2008
Licenciado en Informática Administrativa
Universidad de León (MX)
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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