Juan Carlos Rivera

Observer
DISC Type : ci

Gerente Outbound Centro de Contacto at BanBajío

León, Guanajuato, Mexico

Overview

Juan Carlos Rivera is a dedicated Outbound Contact Center Manager at BanBajío, focused on driving institutional sales objectives. With a background in administrative informatics and a Masters in Banking Commercialization, he excels in designing sales strategies for consumer banking, insurance, and SME loans, leveraging his expertise in data mining and CRM systems.

His professional interests suggest a focus on major business and e-commerce trends, following insights from market leaders like Forbes and Amazon.

He has built his entire career within BanBajío, progressing from a Call Center Supervisor to a strategic sales leadership role.

Personality Overview

Example Seeker

Curious

Value Driven

They ask a lot of questions and rely heavily on information and collaterals.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They are generally strong communicators and are not easy to convince.

Topics They Care About

Contact Center Sales
His current role is centered on designing and executing sales strategies through the contact center to generate revenue for the bank.
Data-Driven Strategy
His background includes data mining, creating SQL and Oracle queries, and analyzing information to support commercial projects.
Banking Commercialization
Holds a Master's degree in Banking Commercialization, showing a specialized focus on the marketing and sales of financial products.

Media Appearances

Juan has no verified media appearances

Work History

5-2018
Gerente Outbound Centro de Contacto at BanBajío
12-2008 - 5-2018
Ejecutivo de Proyectos Comerciales at BanBajío
4-2005 - 12-2008
Supervisor Call Center at BanBajío

Education

2-2021 - 12-2021
Especialidad en Tecnologías de la Información from CEBB Especialidad en Tecnologías de la Información
9-2003 - 5-2008
Licenciado en Informática Administrativa from Universidad de León (MX)

More Information

Social Presence :

Prographics :

Exp : 20 Location : León, Guanajuato, Mexico Job Level : N/A Designation : Gerente Outbound Centro de Contacto at BanBajío
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Insights For Selling To Juan Carlos

During A Call Or A Meeting

DO's

  • Persuade objectively how your product will help them achieve their goals
  • Share testimonials from known people and give multiple examples of product value
  • Invite them for a social do but don’t rely solely on the relationship

DONT's

  • Don’t brush off any concerns, take all questions seriously
  • Don’t be too objective but make sure to pad your storytelling with data points
  • Avoid making offhand commitments

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Juan Carlos is

  • Proven value, strong testimonials are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Juan Carlos

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Juan Carlos move?

  • They like to analyze well and can take their time to reach any decisions.
  • Can Juan Carlos take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Juan Carlos

Personality Compatibility


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